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Fairfax County Awarded Second Place in 2025 Digital Counties Survey Driving Innovation, Security and AI Excellence

Fairfax County recently ranked No. 2 in the 2025 Digital Counties Survey by The Center for Digital Government, in partnership with the National Association of Counties. The survey identifies the best technology practices among U.S. counties, including initiatives that streamline delivery of government services, encourage open data, collaboration and shared services, enhance cybersecurity and contribute to disaster recovery efforts.

2025 Digital Counties Survey winner logoFairfax County has often been ranked in the top 10 as a technical innovator over the last 22 years – and in the top five for 11 consecutive years (earning first place four times).

“I’m proud to lead our nationally recognized organization tackling innovation, efficiencies, security and AI across the county,” said County Executive Bryan Hill. “Fairfax County has been an IT leader for decades and we continue to innovate and meet the demands of today’s opportunities and challenges in the IT space.”

This year’s ranking celebrated several achievements, including

  • Cybersecurity
  • Business Process Automation
  • AI, Generative AI and Machine Learning
  • Expanding Channels for Outreach
  • Improved Customer and Staff Experiences
  • Inclusive Community Engagement
  • Digital Equity

Fairfax County's Department of Information Technology (DIT) is driving innovation in IT services and customer engagement with departmental partners, aligning with the county's Strategic Plan to enhance accessibility, responsiveness and digital inclusivity. These efforts focus on expanding self-service options, strengthening community involvement, broadening digital outreach and ensuring transparent governance.

For example, to streamline service delivery, DIT provides bi-lingual AI-powered chatbots, a Live Assistant, automated phone systems, mobile apps, and online help resources, empowering residents to resolve issues efficiently. Social media plays a pivotal role in digital outreach, with dedicated Spanish and Korean channels led by the Office of Public Affairs. Fairfax County has also invested in a comprehensive multichannel engagement strategy, focusing on inclusive community involvement, while also tackling digital equity issues.

DIT also made significant strides in cyber risk management, fortifying its enterprise accounts with a robust suite of security measures, such as enhanced password controls.

Learn about key IT initiatives within Fairfax County:

IT success aligns with the Countywide Strategic Plan, most notably the Effective and Efficient Government community outcome area.

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