Fairfax County is a place where all people trust that their government responsibly manages resources, provides exceptional services, is responsive to their needs and equitably represents them.
Fairfax County is widely recognized as a very well-managed county, which is routinely confirmed by multiple external oversight agencies. However, sustaining a record of excellence requires the county to constantly seek new ways to improve, becoming increasingly more proactive, adaptable to change and responsive to all residents. The county has a responsibility to ensure that resources are managed in a way that is transparent, and that taxes are affordable for residents and stakeholders who choose to live and do business in Fairfax County.
To be truly effective and efficient, the county needs well-functioning facilities, secure technology that works, reliable infrastructure and an outstanding workforce that is focused on moving beyond department silos to focus on what is best for the county as whole. To succeed well into the future, Fairfax County must constantly reinforce a culture that supports employees to become more data-driven, service oriented, collaborative and adaptable to change. Leadership and staff at all levels must effectively communicate, continuously build on lessons learned, benchmark for best practices and seek new and better ways to serve the community.
The proposed strategies in this section focus on the elements of local government that will be the most impactful as Fairfax County looks ahead to the future, driving improved collaboration among employees, residents, community groups and other stakeholders.
These proposed strategies were developed based on the extensive background work completed by the Countywide Strategic Planning Teams. The Board will determine which strategies will be pursued, as well as when they might be undertaken. This process will be highly flexible and will adapt to respond to community conditions as they evolve over time.
Provide an Excellent Customer Experience
Ensure Inclusive Community Engagement, Representation and Governance
Attract and Develop a Great Workforce
Develop a Strong Workplace Culture
Continuously Improve Process Effectiveness
Be Responsible Stewards of County Resources
Leverage Technology to Accelerate Results
Modernize and Ensure Full Utilization of County Facilities (Defined to include all taxpayer funded facilities — government buildings, board offices, community centers, parks, libraries, schools, etc.)
Indicator: Customer Satisfaction with County Services
Indicator: Inclusive Community Engagement
Indicator: Effective and Representative County and School Workforce
Indicator: Effective Technology and Quality Facilities
NOTE: In this section of metrics, "county" refers to all taxpayer-funded facilities - government buildings, board offices, community centers, parks, libraries, schools, etc.
Indicator: Financial Sustainability and Trustworthiness
12000 Government Center Pkwy
Fairfax, VA 22035