Fairfax County is a place where all people trust that their government responsibly manages resources, provides exceptional services and equitably represents them.
Each priority area includes the following:
A community where all can thrive includes a government that effectively and efficiently manages resources to deliver results. To anticipate the current and future needs of our evolving community, the county needs well-functioning facilities, technology and infrastructure, a workforce ready to meet demands and deliver services that exceed customer and stakeholder expectations. The COVID-19 pandemic has emphasized the need for the county to show resilience, empathy and immediate responsiveness to exceptional and unprecedented challenges. It has also highlighted the increased importance of technology in the areas of service delivery, community engagement, an agile workforce, and ongoing communication, and the challenges faced by people who cannot easily access or navigate services online. The county government needs a culture that encourages innovation and collaboration with public and private partners, as well as an ability to remain flexible to meet future challenges and demands. Leadership and staff must effectively communicate, continuously engage and build trust with everyone in the community.
1. How do we keep the county on a sustainable fiscal path necessary to meet the needs of a population with increasingly diverse demographic and socio-economic characteristics?
2. How do we transform government culture, policies, and business practices to align with community goals and priorities and pivot to respond to constantly shifting circumstances and changing demands?
3. How do we attract, retain and develop a highly skilled, talented and diverse county government workforce that advances a culture of engagement and excellence?
4. How might we improve engagement with residents so that we include voices of marginalized communities and capitalize upon the assets of our diverse residents and businesses?
5. How do we maximize the use of evolving technologies and the increasing amount of countywide data to exceed our residents’ and other stakeholders’ expectations, while appropriately managing the related risks?
6. How do we manage county infrastructure — including our buildings, land, technology and tools — to better meet current and future needs of county residents and workers in an environmentally and fiscally sustainable manner?
7. How do we equitably and comprehensively gather and analyze internal and external feedback in a timely and transparent manner to drive process and service improvements?
1. Customer Satisfaction
2. Community Engagement
3. County and School Workforce
4. Technology and Facilities
5. Financial Sustainability and Trustworthiness
Indicator: Customer Satisfaction
• % of residents who rate the overall quality and accessibility of Fairfax County Government services as excellent or good
• % of customers of individual Fairfax County Government services (internal and external) who report they were satisfied with the service they received
• % of transactions that meet a specified service or performance standard (for those that have a standard)
Indicator: Community Engagement
• % of residents who feel they have authentic opportunities to participate in Fairfax County Government decision-making
• Difference between the demographics of appointed officials and the demographics of the population
• % of registered voters in Fairfax County who voted in the most recent local election
Indicator: County and School Workforce
• Difference between the demographics of the county government workforce and the demographics of the community
• % of Fairfax County Government positions filled within a defined period of time
• % of hiring managers who are satisfied with the applicant pool they were provided when filling a position
• # of positions that are reposted within x weeks of the original posting due to not being filled initially
• % of new hires who feel they were onboarded effectively and prepared for their positions
• % of employees who report high levels of engagement at work
• Rate of voluntary and involuntary turnover (excludes retirements)
• % of county government and school district employees who live in Fairfax County
Indicator: Technology and Facilities
• % of county facilities, technology, infrastructure and assets with a rating of “good” or better
• % of county space available for community use that was used during the times it was available/open
• % of users of county facilities who rate them as accessible, safe and well maintained
• Energy consumption at county facilities per square footage
• % of IT projects that are rated by project sponsors and end users as successfully meeting the project requirements
NOTE: In this section of metrics, ‘county’ refers to all taxpayer-funded facilities— government buildings, board offices, community centers, parks, libraries, schools, etc.
Indicator: Financial Sustainability and Trustworthiness
• % of residents who rate Fairfax County Government as trustworthy
• % of residents who report they understand the budget process and how the county spends money
• Amount of local taxes collected, as a % of household income
• % of audit findings in which auditors have verified the desired corrective action was fully implemented
• # of settlements and # of dollars paid out by Fairfax County Government and Fairfax County Public Schools in settlements, fines and legal judgments
Provide an Excellent Customer Experience
Ensure Inclusive Community Engagement, Representation and Governance
Attract and Develop a Great Workforce
Develop a Strong Workplace Culture
Continuously Improve Process Effectiveness
Be Responsible Stewards of County Resources
Leverage Technology to Accelerate Results
Modernize and Ensure Full Utilization of County Facilities (Defined to include all taxpayer funded facilities — government buildings, board offices, community centers, parks, libraries, schools, etc.)
12000 Government Center Pkwy
Fairfax, VA 22035