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Fairfax County, Virginia
Fairfax County Virginia
Fairfax County Virginia

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Cable and Consumer Services

  1. Home
  2. Cable and Consumer Services
  3. Consumer Laws

Alert:

CONTACT INFORMATION: Open during regular business hours 8:00 a.m. - 4:30 p.m. Monday - Friday
703-222-8435 TTY 711
consumer@fairfaxcounty.gov
12000 Government Center Parkway, Suite 433
Fairfax, VA 22035
Rebecca L. Makely
Director

Department Resources

  • Department Homepage
  • Consumer Services Division Homepage
  • Complaint Form
  • Search Complaint History
  • Apply for a License
  • Request a Reservation
  • Consumer Protection Commission
  • Trespass Towing Advisory Board
  • Consumer Affairs
  • Meeting Space Management
  • Regulation and Licensing
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Consumer Laws

References to the Code of Virginia, the Code of Fairfax County, and federal laws are provided for informational assistance only, and should not be used or construed as a substitute for legal, financial, managerial, or other professional advice or counsel.

Consumer

  • Fairfax County Code Chapter 10 - Consumer protection information for Fairfax County residents.
  • Federal Fair Debt Collection Act - avenue for disputing and obtaining validation of debt information.
  • Federal Magnuson Moss Act - written warranty disclosed in simple and readily understood language.
  • FTC Coolin off rule - contracts signed in your home.
  • Virginia Automobile Repairs Facilities Act - provides protections for consumers considering having repair work done on their vehicle.
  • Virginia Consumer Protection Act - promoting fair and ethical standards of transactions between suppliers and the consuming public.
  • Virgina Freedom of Information Act - a statute giving a person the right to access information from government agencies.
  • Virginia Home Solicitation Act - solicitation of the sale or lease by telephonic or other electronic means at any residence other than that of the seller.
  • Virginia Mechanics Lien - protecting contractors from non-payment of labor and material.
  • Virginia Motor Vehicle Warranty Enforcement Act – “Lemon Law” on purchased or leased vehicles in Virginia that contains a defect or condition that significantly impairs its safety, use, or market value.

Tenant Landlord

  • Virginia Residential Landlord and Tenant Act - establishes the rights and obligations of landlords and tenants in Virginia.
    • Chapter 13 - Landlord Tenant - common law when landlord is exempt from VRLTA.

Home and Condominium Owners 

  • Peddlers, Solicitors and Canvassers - Chapter 31
  • Animals and Fowl Ordinance - Chapter 41.1
    • Unrestricted dogs prohibited; leash law – Section 41.1-2-4
    • Animals causing unsanitary conditions (Pooper-Scooper law) – Section 41.1-2-6
  • Water Recreation Facilities Ordinance - Chapter 69.1
  • Motor Vehicles and Traffic - Section 82
    • Enforcement by County officers – Section 82-1-3
    • Removal, (towing) immobilization, and disposition of Vehicles unlawfully parked on private or County property – Section 82-5-32
  • Nuisance Noise – Section 108, Article 5
  • Fairfax County Zoning Ordinance
  • Virginia Condominium Act - contains all facets of developing, building, expanding, and living in a condominium neighborhood.  
  • Virginia Common Interest Communities - defines the responsibility and authority of the Common Interest Community Board and the Common Interest Community Ombudsman.
  • Virginia Nonstock Corporation Act - applies to common interest communities that are incorporated with the Virginia State Corporation Commission as Nonstock Corporations.
  • Virginia Property Owners Association Act - applies to developments subject to a declaration, as defined under this Act.

Cable Policy and Regulation

  • Cable Ordinance Chapter 9.1- Fairfax County code chapter that addresses cable television and other communications services.
  • Cable Communications Policy Act of 1984 - federal law that first codified national policy for the regulation of cable communications:  as originally passed and as currently in force.
  • Cable Television Consumer Protection and Competition Act of 1992 - amended the Cable Act of 1984 on subjects including broadcast channel carriage and rate regulation.
  • Telecommunications Act of 1996 comprehensively amended the Communications Act of 1934, including the Cable Act.
  • Communications Act of 1934- created the Federal Communications Commission (FCC) and established a federal regulatory structure for wireline and wireless communications. This document includes the 1992 and 1996 amendments.

Overview of Business Regulations and Licensing Guidelines

  • Massage – Chapter 28.1 - permitting and regulation of massage therapists and massage establishments.
  • Solicitor – Chapter 31 - details of requirements to solicit.
  • Pawnbrokers and Precious Metal and Gem Dealers – Chapter 33 - requirements to sell precious metals and gems for pawnbrokers and dealers.
  • Charitable Solicitors – Chapter 34 pertains to any person which is or holds itself out to be organized or operated for any charitable purpose which solicits contributions from the public.
  • Towing – Chapter 82-5-32 -removal, immobilization, and disposition of vehicles unlawfully parked on private or county property.
  • Taxicabs – Chapter 84.1 - regulates the operation of taxicabs for hire within the county.

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