Fairfax Connector

CONTACT INFORMATION: Call center open 5AM-10PM M-F, 7AM-9PM Sat-Sun
703-339-7200 TTY 703-339-1608
4050 Legato Road, Ste 400, Fairfax, VA 22033
Dwayne Pelfrey

Department Resources

Due to Extreme Weather Fairfax Connector is Temporarily Suspending Service Today

***UPDATE: Jan 3, 2022; 11:45 a.m. ***

Due to extreme weather and deteriorating road conditions, Fairfax Connector is temporarily suspending bus service. Buses will complete their routes.  Resumption of service will be announced when operations begin. Thank you for your patience.


January 2, 2022

Wintry weather will arrive overnight and Fairfax Connector officials would like to remind passengers that during inclement weather service may be reduced, modified or suspended due to poor travel conditions. If road conditions become unsafe, icy or snow packed, service may be detoured or suspended on a route-by-route basis and system-wide impacts are possible if conditions are warranted. Now is the time to plan for travel during inclement weather and here are some ways customers can stay informed about Fairfax Connector service

ROUTE-SPECIFIC DETOURS - For information on route-specific service changes and detours before, during, and after a winter weather event:

  • Before you head out to your bus stop, check the status and any possible detours for your route on BusTracker or make sure you are signed-up for email and/or text alerts for your routes.
  • You can also call Fairfax Connector customer service at 703-339-7200, TTY 703-339-1608; Mon - Fri 5 a.m. to 10 p.m., and Sat - Sun 7 a.m. to 9 p.m. Se habla Español.
  • Passengers are reminded that during inclement weather, route-by-route estimated arrival information in BusTracker may not be accurate. If your route is on detour, the information presented in BusTracker will not reflect real-time estimated arrival information but rather the schedule information. While on detour, a bus will not show up in the BusTracker location map view.

SYSTEM-WIDE OPERATING STATUS - To stay informed of any changes to Fairfax Connector system-wide operating status:

Allow Extra Time and Stay Safe While Traveling During Winter Weather

Fairfax Connector passengers are reminded to plan ahead and take steps to stay safe while traveling. For safer, more bearable travel during winter weather:

  • Plan ahead and decide on a route that keeps you waiting outside for the shortest time possible. It is important to arrive at your bus stop five minutes before the listed arrival time of your bus.

  • To minimize the wait time at your stop, check the estimated arrival time of your bus on your smart phone, tablet or a desktop through Fairfax Connector BusTracker. You can also sign-up for email and/or text alerts for your routes estimated arrival times for a specific stop.

  • Dress appropriately for cold weather meaning you are not exposing any skin to the cold, wearing a hat, gloves, a scarf, socks, warm boots or shoes, and a warm jacket. Thick, loose clothing and lots of layers are ideal. 

  • Watch your footing and take your time when walking in icy conditions. Here are some tips:

    • Take small steps when you walk and slide your feet across the pavement rather than using your typical stride. If you have to walk up or down an incline, turn sideways, slide your feet apart and together in a sliding side-step motion.
    • Bend your knees slightly and ensure your feet are slightly apart for better balance.
    • Look at the ground while you are walking so you can see icy patches.
  • Be on the lookout for frostbite, which typically affects smaller, more exposed body parts like the nose, earlobes, fingers, hands and toes, and get out of the cold if possible. Symptoms are a change in skin color, a slightly painful sensation, hard looking skin, numbness and a cold or burning feeling. Again, it’s important to keep those areas covered to avoid frostbite.

  • Doing cardio at the bus stop might look a little silly, but moving your body and jumping up and down helps generate some heat. Just keep moving to keep your body temperature at a steady level. 

Monitor Road Conditions

Virginia Department of Transportation (VDOT) is also asking drivers to monitor weather reports for the latest updates. Stay informed of current road conditions and VDOT’s efforts:


Fairfax Virtual Assistant