Department of Family Services

CONTACT INFORMATION: Monday–Friday 8 a.m.–4:30 p.m.
703-324-7500 TTY 711
12011 Government Center Parkway, Pennino Building
Fairfax, VA 22035
Michael A. Becketts
Director

No Heat? Get Help with the Crisis Assistance Program

(Posted 2021 January)

toddler wearing coat outside on slideThe Fairfax County Crisis Assistance Program is currently accepting applications. Crisis Assistance is designed to help households overcome energy emergencies that cannot be met by other resources. An energy emergency is determined when a household has no heat, is in imminent danger of being without heat or there is a past due amount owed on the primary heat source utility account.

Crisis Assistance includes:

Payment of primary heat source utility bills that currently have a past due amount owed.

Payment of security deposits for primary heat utility when no service exists or there is a past due amount owed on the account.

Purchase of primary home heating fuel when the fuel supply is low.

Repair of inoperable or unsafe heating equipment.

Replacement of heating equipment for homeowners only (when repair is not possible).

Provision of supplemental heating equipment/maintenance.

Applications for the Crisis Assistance Program will be accepted through Monday, Mar. 15, 2021.

Applications can be submitted in the following ways:

  • Online – CommonHelp.Virginia.gov
  • Phone – Call the Enterprise Call Center at 1-855-635-4370
  • Paper Application – Call our main number at 703-324-4328 (HEAT) to request an application be mailed to you
  • Fax a completed application to 703-653-1355.
  • Email a completed application to DFSSSEnergy@fairfaxcounty.gov.

This posting is part of the Department of Family Services' Community Corner where you’ll find timely information about upcoming events, parenting and wellness tips, programs and services, and more! Share these helpful posts with your friends and family. Don't miss out on future postings! Sign up today!

For media inquiries, contact Department of Family Services' Public Information Officer Amy Carlini by email, office phone 703-324-7758 or mobile phone 571-355-6672.

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