Who to Contact About Downed Trees and Wires

Published on

03/14/2023

If a tree falls, then who do you call? Here’s a list of who to contact if you see a downed tree or wires:

If there’s an immediate life-safety issue, call or text 9-1-1.
If a tree falls into your home:
1. Get everyone safely out of your house. Use your cellphone or go to a neighbor’s house and call 9-1-1.
2. Stay away from the home until public safety employees can access your home for structural safety (as well as ensuring your utilities are OK or should be turned off.)
3. Only after all of these safety measures should you then call your insurance company.

Of course, NEVER touch a downed wire.
Dominion Power: 1-866-366-4357 (more info: https://www.dominionenergy.com/virginia/report-outage-or-emergency/downed-power-lines).
NOVEC: 703-335-0500 or online at www.novec.com/stormcenter.

Call the Virginia Department of Transportation at 1-800-367-7623, TTY 711, or use VDOT’s online reporting form.

Check out our online map of who maintains sidewalks to find out who’s responsible to remove trees/tree limbs. Most sidewalks are VDOT’s responsibility, so call 1-800-367-7623, TTY 711, or use VDOT’s online reporting form.

Removal is the property owner’s responsibility. We suggest direct communication with your neighbor, then we recommend contacting a professional, licensed arborist to inspect the tree. The county has no authority in civil issues like downed trees.

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