Services We Perform

• Investigate cable TV-related reception and signal problems.
• Handle consumers’ cable TV complaints.
• Work with cable providers to resolve service and regulatory issues.
• Review cable providers’ performance in meeting County and federal customer service standards.
• Inspect cable construction site locations.
• Enforce cable construction and safety codes and other related standards.
• Dispatch inspectors to local construction locations with safety, property damage, or restoration issues.
• Provide owners with information regarding cable construction on private property, within easements, and in the public rights-of-way.
• Answer county residents’ questions about the availability of cable TV service.
• Track new cable, wireless, broadband, and Interne
  t-based communications proposals and technologies.
• Support community access to local public, educational, and governmental (PEG) television programming.
• Make presentations about cable TV issues to groups at HOAs, schools, seniors and community centers.
• Provide support for the institutional network (I-Net), Fairfax County’s internal video, voice, and data communications to public facilities.
• Enforce cable providers’ compliance with cable franchise agreements and codes.
• Review county, state, and federal activities that could impact cable communications, broadband, Internet and wireless services.
• Analyze and comment on federal, state, and local cable legislation and regulatory proposals before the Federal Communications Commission (FCC).
• Negotiate franchise agreements for the provision of cable TV service in the County.

Our Mission

• To promote and enhance Fairfax County’s cable communications policies.
• To enforce public safety and regulatory requirements among the cable providers (Comcast, Cox, and Verizon).
• To serve as a resource for residents on cable communications issues.