Communications Policy and Regulation Division

CONTACT INFORMATION: Open during regular business hours 8:00 a.m. - 4:30 p.m., Monday - Friday
703-324-5902 TTY 711
12000 Government Center Parkway, Suite 433
Fairfax, VA 22035
Rick Ellrod
Director

Summary of the Communications Policy and Regulation Division

Services We Perform

  • Investigate cable TV-related reception and signal problems.
  • Handle consumers’ cable TV complaints.
  • Work with cable providers to resolve service and regulatory issues.
  • Review cable providers’ performance in meeting County and federal customer service standards.
  • Inspect cable construction site locations.
  • Enforce cable construction and safety codes and other related standards.
  • Dispatch inspectors to local construction locations with safety, property damage, or restoration issues.
  • Provide owners with information regarding cable construction on private property, within easements, and in the public rights-of-way.
  • Answer county residents’ questions about the availability of cable TV service.
  • Track new cable, wireless, broadband, and Interne
    t-based communications proposals and technologies.
  • Support community access to local public, educational, and governmental (PEG) television programming.
  • Make presentations about cable TV issues to groups at HOAs, schools, seniors and community centers.
  • Provide support for the institutional network (I-Net), Fairfax County’s internal video, voice, and data communications to public facilities.
  • Enforce cable providers’ compliance with cable franchise agreements and codes.
  • Review county, state, and federal activities that could impact cable communications, broadband, Internet and wireless services.
  • Analyze and comment on federal, state, and local cable legislation and regulatory proposals before the Federal Communications Commission (FCC).
  • Negotiate franchise agreements for the provision of cable TV service in the County.

cable box issues

cable issues

Our Mission

  • To promote and enhance Fairfax County’s cable communications policies.
  • To enforce public safety and regulatory requirements among the cable providers (Comcast, Cox, and Verizon).
  • To serve as a resource for residents on cable communications issues.
Fairfax Virtual Assistant