Consumer Services Division

CONTACT INFORMATION: 8:00 a.m. - 4:30 p.m. Monday - Friday
703-222-8435 TTY 711
12000 Government Center Parkway, Suite 433
Fairfax, VA 22035

Identity Theft - If You are a Victim

  • Place a “fraud alert” on your credit reports if you suspect you might be a victim of identity theft or if you are a victim. This alert will aide in the prevention of further fraud. To place the alert, contact one of the following nationwide consumer reporting companies:
    • Equifax – 800-525-6285
    • Experian - 888-397-3742
    • TransUnion – 800-680-7289
  • Report the fraud to each creditor, bank, utility, or service that provided the identity theft with unauthorized credit, goods, or services.
  • In Fairfax County file a report with the Financial Crimes Section of the Fairfax County Police Department at 703-246-7800. If the crime did not occur in Fairfax County, contact the police where the identity theft happened.
  • File a complaint with the Federal Trade Commission at 877-ID-THEFT (877-438- 4338).
  • Apply for an Identity Theft Passport from the Virginia Office of the Attorney General after you have filed a police report, or obtained a court order expunging a record because of an identity crime.
  • Notify the U.S. Postal Inspection Service if you suspect identity theft or other fraud through the U.S. mail at 410-715-7700.
  • Contact the Department of Motor Vehicles or call 877-937-6372 to file a fraud report if your name and social security number are used by an identity theft to get a driver’s license or ID card.
  • Continue to check your credit reports periodically, especially the first year after the crime, to make sure no new fraudulent activity has occurred.

If You are a Victim of Medical Identity Theft

  • Exercise your rights under HIPAA to correct errors in your medical and billing records.
  • File a complaint with the Federal Trade Commission or call 877-438-4338.
  • In Fairfax County, file a report with the Financial Crimes Section of the Fairfax County Police.
  • Send copies of the police report to your health plan’s fraud department, your health care providers, and the three credit reporting companies. 
  • To reduce the potential harm to your good health, reputation and credit, consider a fraud alert or security freeze with the credit reporting companies. Contact their fraud department at:
    • TransUnion – 800-680-7289
    • Equifax – 800-5256285
    • Experian -  888-3973742
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