Consumer Services Division

Fairfax County, Virginia

CONTACT INFORMATION: 8:00 a.m. - 4:30 p.m. Monday - Friday

703-222-8435
TTY 711

12000 Government Center Parkway, Suite 433
Fairfax, VA 22035

Rebecca L. Makely,
Director

Taxicab Services

NOTICE OF PUBLIC HEARINGS

Notice is hereby given that a meeting of the Fairfax County Consumer Protection Commission is to be held in Conference Room 232 in the Government Center, 12000 Government Center Parkway, Fairfax, Virginia, on:

Tuesday
June 21, 2022
Time: 7:30 p.m.

The Fairfax County Consumer Protection Commission will hold a PUBLIC HEARING on a temporary uncodified ordinance to provide for up to a two dollar per-trip emergency taxicab surcharge from June 29, 2022, through December 29, 2022.

If you would like to speak at the Public Hearing, please call Consumer Affairs in the Department of Cable and Consumer Services at 703-222-8435 to be placed on the Speakers List, or you may appear and be heard. You can also e-mail comments to consumer@fairfaxcounty.gov until 4:30 p.m. on Tuesday, June 21, 2022.

Fairfax County is committed to nondiscrimination on the basis of disability in all county programs, services and activities. Reasonable accommodations will be provided upon request. For information, call Consumer Affairs in the Department of Cable and Consumer Services at 703-222-8435, TTY 711.

Notice is hereby given that a meeting of the Fairfax County Board of Supervisors is to be held in the Board Auditorium in the Government Center, 12000 Government Center Parkway, Fairfax, Virginia, on:

Tuesday
June 28, 2022
Time: 4:00 p.m.

The Fairfax County Board of Supervisors will hold a PUBLIC HEARING on a temporary uncodified ordinance to provide for up to a two dollar per-trip emergency taxicab surcharge from June 29, 2022, through December 29, 2022.

If you would like to speak at the Public Hearing, please call the Department of Clerk Services at 703-324-3151 to be placed on the Speakers List, or you may appear and be heard. You can also e-mail comments to ClerktotheBOS@fairfaxcounty.gov until 9:00 a.m. on Monday, June 27, 2022.

Fairfax County is committed to nondiscrimination on the basis of disability in all county programs, services and activities. Reasonable accommodations will be provided upon request. For information, call the Department of Clerk Services at 703-324-3151, TTY 711.

Emergency Fuel Surcharge

On April 12, 2022, the Fairfax County Board of Supervisors voted unanimously to adopt an emergency uncodified ordinance providing for a $1.00 per-trip taxicab fuel surcharge to be enforced for no more than sixty days in accordance with Virginia Code § 15.2-1427, effective from April 13, 2022, through June 11, 2022, unless rescinded sooner by the Board. This emergency per-trip fuel surcharge can be added to all trips by licensed Fairfax County taxicabs.

Four taxicab companies are authorized to operate 654 taxicabs in Fairfax County.  These companies, which are identified below, and their drivers are regulated under Chapter 84.1 of the Fairfax County Code. Chapter 84.1 lists the current taxicab fares, rates, and charges. It also addresses public safety matters such as insurance coverage, vehicle inspection and driver licensing. 

The Regulation and Licensing Branch, Department of Cable and Consumer Services, issues operator certificates to taxicab companies, hacker’s licenses to taxicab drivers, inspects each taxicab for safety and cleanliness, and checks taximeters for accuracy annually.

All first-time applicants with Regulation and Licensing Branch are required to submit fingerprints to Fairfax County Police and pay an additional fingerprinting fee of $10. All fingerprints are held on file in the Northern Virginia Regional Information System, the region's fingerprint repository. Applicants are provided with a fingerprint card and instructions by staff after filing a license application. Applicants should not attempt to submit fingerprints prior to filing a license application. This step must be completed after filing an application with the branch.

Only drivers who hold a current hacker's license by Fairfax County may operate a Fairfax County taxicab. The hacker's license must be displayed in full view of passengers in each taxicab.

For Consumers

Feedback
Let us know what you think:

  • Submit a complaint
  • Email a compliment about taxi service to county staff, or call 703-324-5966
  • Fill out this short survey to help us improve taxicab service in the county

Authorized Maximum Rates

The first one-sixth of a mile or fraction thereof (initial drop charge) $3.50
Each subsequent one-sixth of a miler or fraction thereof $0.36
Additional Passenger Rate (over 12 years) $1.00
Each 61 seconds of waiting time $0.36

 

 

 

 

 

A complete list of authorized rates can be found in Article 6 of Chapter 84.1 of the Fairfax County Code. The driver must accept any credit card or other form of electronic payment identified by decal on the taxicab’s rear passenger window.

Authorized Taxicab Companies
Shown below are the four taxicab companies that are authorized to operate in Fairfax County. The Department of Cable and Consumer Services, Regulation and Licensing Branch, issues operator certificates to taxicab companies, hacker’s licenses to taxicab drivers, inspects each taxicab for safety and cleanliness, and checks taximeters for accuracy annually.

yellow cab

Fairfax Yellow Cab
11 Hillwood Avenue, Falls Church, VA 22046
Reservations: 703-534-1111

red taxicab

Fairfax Red Top Cab
11 Hillwood Ave, Falls Church, VA 22046
Reservations:703-333-3333

springfield taxicab

Springfield Yellow Cab
11 Hillwood Ave, Falls Church, VA 22046
Reservations: 703-451-2255

white taxicab

White Top Cab
3706 Mt. Vernon Ave Alexandria, VA 22305
Reservations: 703-644-4500

Back to top

Taxicab Subsidy Programs
The county operates three programs which help make taxicab service more affordable for certain county residents. 

    • TaxiAccess provides subsidized taxicab service to county residents who are registered with MetroAccess.
    • Dial-a-Ride provides subsidized taxicab service for income-eligible county residents.  
    • Seniors-on-the-Go! offers subsidized taxicab service to seniors 65 years of age or older who meet certain income criteria. 

Plan Ahead to Avoid Delays
The majority of taxicabs dispatched in Fairfax County arrive within 15 to 20 minutes, or less. A number of factors can delay a taxi's arrival, however.

  • Time of day, such as morning or evening rush hours or late-night weekend hours, when traffic is congested and/or demand for service is high;
  • Severe weather, such as heavy rain or snow, which tends to increase demand for service at the same time that weather conditions impeded traffic; and
  • Special requests, such as those for large sedans or wheel-chair accessible vehicles, as these vehicles may be on other calls when request for service is received.

Customers who know their location and pick-up time in advance can minimize their chance of delay by calling ahead.
Taxicab companies will accept reservations up to 24 hours or more in advance. Even a few hours' advance notice to the taxicab company can be beneficial when these common causes for delay exist.

Back to top

For Prospective Drivers

Only drivers who hold a current hacker's license issued by Fairfax County may operate a Fairfax County taxicab.  Before an individual can apply to Fairfax County for a hack license, he or she must first contact one of the four authorized taxicab companies and request sponsorship.  A prospective driver will receive an application to apply for a hacker's license when the taxicab company agrees to sponsor him or her. 

Sponsored individuals may submit their applications to the Regulation and Licensing Branch, located in Suite 127 of the Fairfax County Government Center.  Applications are accepted Monday through Friday, 8:00 am to 4:00 pm. Applicants will be required to complete various forms, pay fees, and pass a test on knowledge of Chapter 84.1 of the Fairfax County Code, regarding taxicab regulation.  

Back to top

Fairfax Virtual Assistant