Human Services Mobility Management

CONTACT INFORMATION: Hours: 8 AM - 4:30 PM, Monday - Friday
703-222-9764 TTY 711
12011 Government Center Parkway
Fairfax, VA 22035
Norma Lopez
Division Director

Department Resources

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TOPS - Transportation Options, Programs & Services

TOPS Transportation Options, Programs & Services

 

TOPS APPLICATION UPDATE

Thank you for your continued interest in our Transportation Options, Programs & Services (TOPS) program. Due to an overwhelming response and a high volume of applications, the TOPS waitlist closed effective Aug. 12, 2025.   If you previously submitted an application after Oct. 23, 2024,  your name will remain on the waitlist and applications will be processed should openings become available.  Staff will continue to process TRIP applications.

TOPS provides subsidized transportation funds on an easy-to-use debit card for eligible older adults, persons with disabilities, and those with limited income who are residents of Fairfax County, the City of Fairfax, or the City of Falls Church. TOPS connects riders with a variety of transportation modes and options, enabling them to travel affordably, safely, and independently.

Should you have any questions about TOPS, please contact Human Services Mobility Management at 703-222-9764, TTY 711 or email us.

Click here to access your account

Transit Ridership Incentive Program (TRIP)

Interested in applying for the Transit Ridership Incentive Program (TRIP)?  TRIP works like a regular SmarTrip card but is programmed with a 50% discount on Fairfax Connector.

For more information visit:  Transit Ridership Incentive Program (TRIP) | Connector

Apply now for TRIP Card

PROGRAM DETAILS

Eligibility: Must be a resident of Fairfax County, the City of Fairfax or the City of Falls Church, and meet one of the following criteria:

  • 50 years of age or older, with an annual income of $50,000 or less per individual.
  • Registered user of MetroAccess.
  • Recipient of Supplemental Security Income (SSI) or Social Security Disability Insurance (SSDI).
  • Annual income that meets the 225% federal poverty levels by household size.

Program Subsidy: Each subsidy will provide $100 in benefits at a cost to the participant of $20. Program participants are eligible for a designated number of subsidies per year.

Participating Transportation Vendors

Taxicabs

The following companies are licensed to operate taxicabs in Fairfax:

  • Fairfax Red Top Cab: 703-333-3333, TTY 703-522-3331
  • Fairfax Yellow Cab: 703-534-1111, TTY 711
  • Springfield Yellow Cab: 703-451-2255, TTY 711 

When calling to schedule a ride, please inform the call taker if you use a wheelchair. If you cannot transfer from your wheelchair, be sure to request an accessible taxicab at least 24 hours before you need your ride.

Rideshare Services
Public Transportation

Bus and rail via SmarTrip card

Bike Rentals

Capital BikeShare

How Do I Purchase Subsidized Funds?

You may add transportation funds to your TOPS card in the following ways:

  1. Online. Make a payment directly through your TOPS account using a credit or debit card.
  2. By Mail. Send your payment to TOPS, 12011 Government Center Parkway, 10th Floor, Fairfax, VA 22035.  Checks and money orders should be made payable to TOPS.
  3. In Person (by appointment only) at the Pennino Building, Monday - Friday, 8 AM to 4:30 PM. To schedule an appointment, please call 703-222-9764, TTY 711.
  4. By Phone.  Call 703-222-9764 to make a credit card payment over the phone.

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