New TOPS (TRANSPORTATION OPTIONS, PROGRAMS & SERVICES) Program Now Available
In an effort to streamline the taxi voucher programs (Seniors On-The-Go!, TaxiAccess, and Dial-A-Ride programs), all three have been integrated under a new program called TOPS (Transportation Options, Programs & Services). The paper vouchers that were previously issued have been replaced by a transportation debit card. You will still be able to use your subsidized funds for taxi services, but you will now be able to access other transportation options.
The Human Services Transportation staff is working to transition the program from the paper vouchers to the TOPS debit card. Please note:
If you are currently registered for at least one of the three subsidized taxi programs and you have purchased vouchers in the last two years, you will be automatically transitioned to TOPS and instructions will be provided on how to purchase and add funds to the card.
If you currently have unexpired taxi vouchers in hand, you will be instructed soon about how to transfer their value onto the TOPS transportation debit card. (Please note an exception will be made for those vouchers with an expiration date of 12/31/2019.)
The program now issues the following transportation debit card:
Transportation options will be expanded to the following:
Rideshare services (Uber and Lyft)
Public Transportation: bus and rail via SmarTrip card
Capital BikeShare rentals
The maximum annual subsidy is now $200.
If you have questions about the new TOPS program, please contact Human Services Transportation Customer Service at 703-222-9764, TTY 711.
How Do I Purchase Subsidized Funds?
You may add transportation funds to your TOPS card in the following ways:
By Mail. Send your payment of $20 to TOPS, PO Box 1388, Fairfax, VA 22038-1388. Checks and money orders should be made payable to the County of Fairfax.
In Person (by appointment only) at the Pennino Building, Monday - Friday, 8 AM to 4:30 PM. To schedule an appointment, please call 703-877-5800, TTY 711.
By Phone. Call 703-222-9764 to make a credit card payment over the phone.
Participating Transportation Vendors
The following companies are licensed to operate taxicabs in Fairfax:
Fairfax Red Top Cab: 703-333-3333, TTY 703-522-3331
White Top Cab: 703-644-4500, TTY 703-683-4374
Fairfax Yellow Cab: 703-534-1111, TTY 711
Springfield Yellow Cab: 703-451-2255, TTY 711
When calling to schedule a ride, please inform the call taker if you use a wheelchair. If you cannot transfer from your wheelchair, be sure to request an accessible taxicab at least 24 hours before you need your ride.