EMS Transport Billing in Fairfax County
Emergency Medical Service (EMS) transport billing began on April 1, 2005 in Fairfax County. Fairfax County Fire and Rescue Department (FCFRD) is committed to a “service first” philosophy and strives to provide the finest emergency medical services possible.
FCFRD contracts with an outside company, Digitech Computer LLC, to handle EMS transport billing, coding, and processing. All EMS patients receive an initial statement from Digitech that includes a request for health insurance information. After all insurance payments are applied. Fairfax County waives co-payments and deductibles for county residents. Patients who do not have health insurance can request and apply for a financial hardship waiver.
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If you need to provide insurance or payment information regarding your transport or have specific questions about your EMS bill:
Please contact Digitech Computer LLC:
- By phone: 1-800-248-2262, Monday through Friday, 8:00am to 5:00pm
- By email: FAIRFAXCOUNTYFRD@PAYAMBULANCE.COM
- Or visit: https://FairfaxCountyFRD.PAYAMBULANCE.COM
Requests for copies of EMS Records and/or Itemized Bills are handled by the EMS Records Division in the FCFRD Freedom of Information Act (FOIA) Office
Emergency Medical Incident Records (EMS Records)
ALL requests for medical records (including itemized EMS bills) must be accompanied by a HIPAA Authorization form signed by the patient or their personal representative. If the patient is deceased, the HIPAA form should be completed by the patient’s legal representative. The legal representative must also submit documentation supporting their status as the patient’s legal representative, such as a Power of Attorney letter or Letter of Qualification. Pursuant to VA Code § 32.1-127.1:03(E), please allow FCFRD up to 30 business days to process medical records requests.
EMS Transport Billing Records
To request a copy of an itemized EMS billing statement, please submit a signed HIPAA Authorization form and contact fire.foia@fairfaxcounty.gov.
FOR EMS RECORDS AND/OR ITEMIZED BILL REQUESTS, DO NOT SEND AN EMAIL TO EMSTransportBilling@fairfaxcounty.gov OR UTILIZE THE EMS BILLING PATIENT ADVOCATE PHONE LINE (703-246-2266). Doing so will delay the response to your records request.
The EMS Records Division can be reached:
- By phone: 703-246-3870
- By email: fire.foia@fairfaxcounty.gov
- By fax: 703-246-6096
By mail:
Fairfax County Fire & Rescue Dept.
4th Floor – Attn: FOIA Manager
12099 Government Center Pkwy.
Fairfax, VA 22035
If you still have concerns about your bill, please contact FRD at EMSTransportBilling@fairfaxcounty.gov or call us at 703-246-2266.
Request for Ambulance Fee Waiver-English (PDF, 23K)
Request for Ambulance Fee Waiver-Spanish (PDF, 19K)
HIPAA Notice of Privacy Practices