Fairfax Connector

CONTACT INFORMATION: Call center open 5AM-10PM M-F, 7AM-9PM Sat-Sun
703-339-7200 TTY 703-339-1608
4050 Legato Road, Ste 400, Fairfax, VA 22033
Dwayne Pelfrey
Chief

Department Resources

Fairfax Connector Service Updates Due to Union Work Stoppage

(Update 3/6 at 6:30 p.m.) Fairfax Connector is delighted to announce the resumption of service, effective Friday, March 8th, 2024, following successful labor negotiations between Transdev and ATU Local 689. We extend our sincerest apologies to the average daily 26,000 customers who were inconvenienced during this period of negotiation.

In his statement, Chairman Jeffrey C. McKay remarked, "We’re pleased that Fairfax Connector service is expected to resume soon for the system’s 26,000 customers, on a contract agreement between the Amalgamated Transit Union (ATU) Local 689 and Transdev. Last week I requested the assistance of a federal mediator to help resolve the impasse between Transdev and the ATU. The mutually agreeable solution that resulted from this effort not only respects the exemplary work of the system's drivers and mechanics but ensures that we are moving forward in a fiscally responsible and sustainable manner that benefits our residents."
 
Fairfax Connector remains committed to providing safe, reliable, and efficient transportation services to the residents and visitors of Fairfax County. Our management teams and staff have been preparing to restore full bus service as soon as possible after approval of the new contract. We appreciate the patience and understanding of our passengers during this challenging time and look forward to welcoming them back on board.
 
For further updates and information, please visit our website at www.fairfaxconnector.com or contact our Customer Service Center at 703-339-7200, TTY 703-339-1608.
(Update 3/5 at 6:00 p.m.) Fairfax Connector bus service will remain suspended through Wednesday, March 6, 2024. Operating status for Thursday, March 7 will be updated as information becomes available. We encourage our users to consider alternative methods of travel and we apologize for the inconvenience and truly appreciate your patience. More details here.  

(Update 3/4 at 3:30 p.m.) Fairfax Connector bus service will remain suspended through Tuesday, March 5, 2024. Operating status for Wednesday, March 6 will be updated as information becomes available. We encourage our users to consider alternative methods of travel and we apologize for the inconvenience and truly appreciate your patience. More details here.  Fairfax Connector’s operations contractor, Transdev, is currently negotiating a new labor agreement with the Amalgamated Transit Union (ATU) Local 689. Fairfax County is not a party to labor negotiations between Transdev and labor unions.

(Update 3/3 at 3:00 p.m.) Fairfax Connector bus service will remain suspended through Monday, March 4, 2024. Operating status for Tuesday, March 5 will be updated as information becomes available. We encourage our users to consider alternative methods of travel and we apologize for the inconvenience and truly appreciate your patience. More details here. 

(Update 3/2 at 1:30 p.m.) Fairfax Connector bus service will remain suspended through Sunday, March 3, 2024. Operating status for Monday, March 4 will be updated as information becomes available. We encourage our users to consider alternative methods of travel which can be found here. New: Fairfax County is offering free Capital Bikeshare rides for the duration of the Fairfax Connector work stoppage. Using the Capital Bikeshare or Lyft App, enter promo code TRYCABIFFXMAR24 for a free 45-minute ride on a classic bike.

(Update 3/1 at 4:00 p.m.) Fairfax Connector bus service will remain suspended through Saturday, March 2, 2024. Operating status for Sunday, March 3 will be updated as information becomes available. We encourage our users to consider alternative methods of travel which can be found here. New: Fairfax County is offering free Capital Bikeshare rides for the duration of the Fairfax Connector work stoppage. Using the Capital Bikeshare or Lyft App, enter promo code TRYCABIFFXMAR24 for a free 45-minute ride on a classic bike.

(Update 2/29 at 4:00 p.m.) Fairfax Connector bus service will remain suspended through Friday, March 1, 2024. Operating status for the weekend (March 2-3) will be updated as information becomes available. We encourage our users to consider alternative methods of travel which can be found here and on our Facebook page. 

(Update 2/28 at 3:30 p.m.) Fairfax Connector bus service will remain suspended through Thursday, Feb. 29, 2024. Operating status for Friday, March 1 will be updated as information becomes available. We encourage our users to consider alternative methods of travel which can be found here and on our Facebook page. 

(Update 2/27 at 4:00 p.m.) Fairfax Connector bus service will remain suspended through Wednesday, Feb. 28, 2024. Operating status for the rest of the week (February 29-March 1) will be updated as information becomes available. We encourage our users to consider alternative methods of travel which can be found here and on our Facebook page. 

(Update 2/26 at 6:00 p.m.) Fairfax Connector bus service will remain suspended through Tuesday, Feb. 27, 2024. Operating status for the rest of the week (February 28-March 1) will be updated as information becomes available. We encourage our users to consider alternative methods of travel and we apologize for the inconvenience and truly appreciate your patience.

(Update 2/25 at 1:00 p.m.) Fairfax Connector bus service will remain suspended through Monday, Feb. 26, 2024. Operating status for the rest of the week (February 27-March 1) will be updated as information becomes available. We encourage our users to consider alternative methods of travel and we apologize for the inconvenience and truly appreciate your patience.

(Update 2/23 at 4:00 p.m.) Fairfax Connector bus service will remain suspended through the weekend from Saturday, February 24, to Sunday, February 25, 2024. Information about Fairfax Connector operating status on Monday, February 26 will be shared on Sunday afternoon, February 25.

For Immediate Release
February 22, 2024

Due to a job action and work stoppage taken by the Amalgamated Transit Union (ATU) Local 689, which represents Fairfax Connector drivers and mechanics, Fairfax Connector Service was suspended at 9 a.m. Thursday, Feb. 22, 2024. We encourage our users to please use alternative methods of travel. We apologize for any inconvenience.

Fairfax Connector’s operations contractor, Transdev, is currently negotiating a new labor agreement with the Amalgamated Transit Union (ATU) Local 689. Fairfax County is not a party to labor negotiations between Transdev and labor unions.

Passengers affected may want to consider alternate ways to travel, such as carpooling, taking Metrobus, Metrorail, or Virginia Railway Express (VRE) service, biking, walking, and teleworking. There are more than 4,000 available parking spaces at park-and-ride facilities across Fairfax County with access to express lanes, VRE and ridesharing.

  • For ridesharing assistance, go online or call 703-877-5900, TTY 711. 
  • For Metrobus or Metrorail information, go online or call 202-637-7000, TTY 202-638-3780. 
  • VRE service, go online or call 1-800-RIDE-VRE, TTY 711.
  •  OmniRide in Prince William County has a few commuter lots that are close to Fairfax County.
           - Balls Ford Commuter Lot-Route 601 to downtown Washington/State Department, Route 602 to Pentagon
           - University Commuter Lot-Route 612 to Pentagon/L’Enfant Plaza/Navy Yard, Route 622-Rosslyn/Ballston
           - Route 123/95 Commuter Lot-Route 981 to Pentagon/14th Street/State Department
           - Horner Road Commuter Lot-Route 971 to 14th Street/State Department, Route 972 to Pentagon/Crystal City and Pentagon/Rosslyn-Ballston, Route 563 to Pentagon/L’Enfant Plaza/Navy Yard
  • During the Connector work stoppage only: Fee single Capital Bikeshare rides. Enter promo code TRYCABIFFXMAR24 for a free 45-minute ride on a classic bike.

           - SINGLE RIDE COUPON - App Only
           - Sign in to the Capital Bikeshare App or Lyft App
           - Click on the Menu on the top left of the screen
           - Click on Rewards
           - Click on Add promo
           - Enter promo code into pop up
           - Discount/credit will be applied

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