Department of Public Safety Communications

Fairfax County, Virginia

CONTACT INFORMATION: FOR EMERGENCIES CALL 9-1-1! (From outside of Fairfax County call 703-691-2233) or To Report a Non-Emergency Incident Call 703-691-2131; The listed contact information is for administrative information during normal business hours

TTY 711 (See Contacts Page for Administrative Listings)

Roy Oliver,

Fairfax County 9-1-1 Employee Testimonials

Our PSCs work hard and their ability to do a good job is enhanced by a work environment that helps them take good care of themselves.  We provide resources to help them accomplish that goal, including:

  • A fully-equipped fitness center and locker room with showers
  • A restaurant-grade kitchen
  • A private Mother’s Room steps away from the Operations floor


An image of Lorraine Fells-Danzer, Communications Operations Manager


Working with the DPSC has been one of the most rewarding experiences of my entire life. I have had several jobs, in all types of work environments, and nothing quite compares to working here. With every call taken, every citizen served, every police officer or firefighter dispatched, my own personal sense of accomplishment grows.

The degree to which my colleagues and I exercise teamwork and camaraderie peppers the atmosphere, from the first greeting on a phone call, to dispatch, to the conclusion of an incident. Even during the most stressful of days—like September 11, 2001—the unity and genuine spirit of these people cannot be matched.  I have learned some valuable life lessons within the walls of this communications center: lessons that have formed who I am as a person and that I will carry with me for many years. I have never been so pleased to work for any agency. I am proud to say that I work for the Fairfax County Department of Public Safety Communications. 

     - Lorraine Fells-Danzer, Assistant Director-Ops, 21 years of service


Steve McMurrer, 911 System Administrator and former PSC

I joined DPSC as a second career because I wanted to work in a place where you can help people. A 9-1-1 center provided the perfect opportunity to help people on a daily basis, and I have found great satisfaction in being available to respond to the needs of the citizens calling for assistance.

The work is challenging, wide-ranging and often dramatic when a high priority medical or police incident occurs. I like to learn—and there are ample opportunities to learn about the details of police and fire public safety communications. There's also a great deal of camaraderie among the squads and significant pride in performing a job well.  All in all, I've been very happy in my career here at DPSC and would highly recommend it to anyone looking to serve others and join a challenging and fun environment.

    - Steve McMurrer, 9-1-1 Systems Administrator, 13 years of service


An image of PSC III Jonate Williams-Robinson

The best part of my job is knowing that I made a difference in the life of a citizen that I helped during an emergency or non-emergency situation.

One of our many work environment perks offers the opportunity to use the gym on site. Wellness helps to energize and keep our minds and bodies mentally and physically fit.

     - Jonate Williams, PSC II, 13 years of service


Nicholle Reyes, Communications Operations Supervisor

When I graduated college, I found myself working a nine-to-five office job that kept me busy but left me feeling incredibly unfulfilled. At the end of my workday, I didn’t feel I was moving any closer to finding a purpose- and then I found DPSC. When I joined DPSC, it was a weight off my shoulders and one of the most challenging experiences all at the same time. A weight off my shoulders because I finally found my calling; a challenging experience because, at times, lives depended on me, and every second counted.
I have been with DPSC for ten years now. I’ve grown up here. I’ve saved lives here. I’ve found a family here. I’ve overcome challenges, grief and watched my coworkers lift each other up through tragedy here.  I get to work alongside people from all different walks of life…I’ve learned about the world here. There is no other job like this one, no other place like this, and no other people like the ones I’m lucky enough to work with every day. At the end of my workday, thanks to DPSC, I can now confidently say that I am fulfilling my purpose- to serve and help others.

     - Nicholle Reyes, Communications Operations Supervisor, 10 years of service


Return to DPSC Career Opportunities page


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