Fairfax Connector

CONTACT INFORMATION: Call center open 5AM-10PM M-F, 7AM-9PM Sat-Sun
703-339-7200 TTY 703-339-1608
4050 Legato Road, Ste 400, Fairfax, VA 22033
Dwayne Pelfrey
Chief

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Title VI Policy 2026 Update

FCDOT is updating its Title VI program and needs your feedback. FCDOT’s Title VI policies dictate how we measure equitable distribution of transit service changes. As part of the update process, we are seeking feedback on the Major Service Change and Disparate Impact/Disproportionate Burden policies.

  • Major Service Changes are changes that are significant enough to require special analysis that ensure that the changes will not have discriminatory effects on minority or low-income areas.
  • Disparate Impact describes a service change that may have discriminatory effects on minority areas.
  • Disproportionate Burden describes a service change that may have discriminatory effects on low-income areas.

A Major Service Change is a numerical threshold in change of service that determines when changes are large enough in scale to require the individual transit system to perform a service equity analysis.

FCDOT’s Major Service Change Policy is as follows:

A major service change is defined as either an increase or a decrease of 25 percent or more in either daily revenue service hours, revenue service miles, or both for the individual route being modified.

Major Service Change Key Definitions:

  • Daily Revenue Service Hours: The number of hours a bus operates while carrying paying passengers.
  • Revenue Service Miles: The number of miles a bus operates while carrying paying passengers.

A Disparate Impact/Disproportionate Burden policy defines a numerical threshold that determines when a “major service change” impacts minority riders or burdens low-income riders at a rate greater than the non-minority or non-low-income riders.

FCDOT’s Disparate Impact/Disproportionate Policies are as follows:

A disparate impact (DI) occurs under the following circumstances:

  • For a proposed service increase or fare reduction, calculate service area minority population percent minus route area minority population percent. If the result is greater than or equal to +10%, then a DI has occurred.
  • For a proposed service reduction or fare increase, calculate route area minority population percent minus service area minority population percent. If the result is greater than or equal to +10%, then a DI has occurred.

A disproportionate burden (DB) occurs under the following circumstances:

  • For a proposed service increase or fare reduction, calculate service area low-income population percent minus route area low-income population percent. If the result is greater than or equal to +10%, then a DB has occurred.
  • For a proposed service reduction or fare increase, calculate route area low-income population percent minus service area low-income population percent. If the result is greater than or equal to +10%, then a DB has occurred.

We Need Your Feedback!

We invite you to share your thoughts on these important policies through March 13, 2026. You can provide feedback by completing a brief survey. To participate, please select your preferred language below:

Comments may also be provided by:

If you have additional questions or would like material in another language, please contact FCDOT at 703-877-5600, TTY 711.

 

Title VI Plan and Complaint Procedures

The Fairfax County Department of Transportation (FCDOT) and Fairfax Connector operate programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act.

  • Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI of the Civil Rights Act may file a complaint with the Fairfax County Office of Human Rights and Equity Programs (OHREP) within 180 days of the date of the alleged discrimination.
  • The Office of Human Rights and Equity Programs is located at 12000 Government Center Parkway, Fairfax, Virginia 22035. For procedures to file a complaint, call 703-324-2953 (TTY 711), visit http://www.fairfaxcounty.gov/ohrep/epd/, or fax 703-324-3570.
  • A complaint can also be filed directly with the Federal Transit Administration (FTA) via the United States Postal Service by mailing to FTA's Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.

 

Title VI NoticesTitle VI Complaints and Instructions
EnglishEnglish
Amharic አማራAmharic አማራ
Arabic عربىArabic عربى
Chinese 波斯语Chinese 波斯语
Farsi فارسیFarsi فارسی
Hindi हिंदीHindi हिंदी
Korean 한국어Korean 한국어
Spanish EspañolSpanish Español
TagalogTagalog
Urdu اردوUrdu اردو
Vietnamese Tiếng ViệtVietnamese Tiếng Việt

If this information is needed in a language not listed above, please call 703-339-7200, TTY 711.

 

More Information

For more information on the FCDOT and Fairfax Connector civil rights program:

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