Call the Fairfax Connector Telephone Information Center at 703-339-7200 or plan your trip online anytime with Metro’s online Trip Planner. The customer service representatives at the Telephone Information Center are able to assist with most of your trip planning needs. Fairfax Connector does not currently have an online Trip Planner. Fairfax Connector provides route and schedule information to Metro. Metro’s online Trip Planner provides schedule and route information for all regional transit providers, including the Fairfax Connector.

Fare value can be added to SmarTrip cards at all Metro stations, Connector Stores, and most CVS Pharmacy, Giant Food and Safeway locations in the Washington DC region. View additional SmarTrip information.

Log in to your account, select the card, and follow the prompts to report a lost or damaged card, or call 888‑SMARTRIP (888‑762‑7874) for assistance, Monday through Friday, 7:00 am – 8:00 pm. More details can be found on Metro's Managing Passes webpage.

Missing, damaged or stolen bus stop signs can be reported by e-mail to fairfaxconnector@fairfaxcounty.gov. Once the claim is investigated, and if approved, an order for reinstallation is sent to the county’s contractor for installing and/or repairing signs.

Fairfax Connector has an online BusTracker tool. Riders also can find Connector information on third-party apps, which use Connector information but are not managed by Fairfax Connector. The Fairfax Connector website and Telephone Information Center (703-339-7200) can provide schedule and stop information for Fairfax Connector routes.

Commendations, comments and reports can be submitted to the Fairfax Connector Telephone Information Center at 703-339-7200. Your feedback may also be e-mailed to the Fairfax Connector via the online submission form.

Change of service or service requests can be submitted to the Fairfax Connector Telephone Information Center at 703-339-7200. Your suggestions may also be emailed to Fairfax Connector via the online submission form. All suggestions are reviewed by Fairfax Connector personnel for future service changes. A response to recommendations may or may not be received.

Fleet reports can be submitted to the Fairfax Connector Telephone Information Center at 703-339-7200. Your suggestions may also be emailed to Fairfax Connector via the online submission form. Please include the bus number, route number, and date of the observation in your report.

Fairfax County is not liable for any theft, towing, or vandalism that may occur while your vehicle is parked over night at any of the park and rides. Overnight parking is done at your own risk.

View Park and Ride Frequently Asked Questions (FAQ).

The Fairfax Connector Bus Service is operated under contract by Transdev. All Fairfax Connector drivers, dispatchers, managers, mechanics, etc. are Transdev employees. If you wish to apply for employment with Transdev, you may do so at https://www.transdev.com/en/-- click on "Join Us" and select "Job Offers". There are currently three locations for Fairfax Connector operations. Inquiries and resumes should be directed to:

• Reston/Herndon Division:
  268 Spring Street Herndon, VA 20170
   
• Huntington Division:
  8101 Cinder Bed Road Lorton, VA 22079
   
• West Ox Division:
  4970 Alliance Drive Fairfax, VA 22030

If you are seeking employment with the Fairfax County Department of Transportation, or any other county agency, you can view job listings and apply online with the Fairfax County Department of Human Resources.

No, smoking in bus shelters is strictly prohibited by County Ordinance §44-1-2.1.

The Fairfax County Department of Transportation offers strategic, high-visibility advertising opportunities through the Fairfax Connector Bus Network.

Advertising Options for External Businesses & Organizations

1. Exterior Bus Advertising

• Multiple size options available
• Pricing varies by size and placement
• High visibility on busy transit routes

To inquire about Exterior Bus Ads, contact:
Brad Heard
Gateway Advertising
📞 843-655-3706
✉️ bheard@gatewayoutdoor.com

2. Bus Shelter Advertising

• Uniform ad sizes
• Geographically targeted placements available
• Broad reach in key community hubs

For Bus Shelter Ads, contact:
Creative Outdoor
📞 1-800-661-6088 ext. 0
✉️ sales@creativeoutdoor.com

Both firms maintain data on customer impressions to help you measure ROI effectively.

Advertising Option for Fairfax County Agencies Only

3. Interior Bus Ads (Car Cards)
Available exclusively to internal Fairfax County departments.

For requests, contact Fairfax Connector Marketing via MS Teams:

• Nicole Daly
• Kala Berry

Design & Print Specifications

• Size: Standard is 11”H x 17”W; max width is 34”
• Margins: ¾” margin with no critical content in edges (holders may cover parts)
• Paper: 100# card stock with 3 mil lamination (both sides)
• Quantity: ~800 to cover entire fleet (~400 buses with 2 cards each)

📆 Installation will be coordinated by staff based on your preferred dates.
 

Important Note
✅ All advertisements (interior and exterior) must be approved by Fairfax County DOT staff prior to production and placement.