E-Government Initiatives

The County’s award winning e-Government program addresses the digital divide for our constituents and businesses through multiple access channels and has been successful in creating a "Government without Walls, Doors or Clocks". The e-Government program utilizes multi-channel service delivery via the County's Web site, Interactive Voice Response (IVR), mobile access and a Cable TV government access channel. Fairfax County's "Contact Us" mobile  application, provides access to the County’s phone directory and email contact links through wireless devices such as PDAs or cellular phones. Citizens can "Search by Name" or view an "Alphabetical" list of all County phone numbers. The application also allows users to contact agencies via email or phone depending on the mobile device's capabilities. The mobile application provides patrons with appropriately formatted information in a timely manner. 

Using these service delivery channels, the County provides business transactions and information to our citizens, businesses and to all that are interested in Fairfax County. These initiatives comprise a multi-faceted strategy with a single goal: utilize the benefits of emerging technologies to extend and expand the ability of government to provide information and services to County residents, businesses, civic groups and other interested parties.

Customers Served:

IVR:    Over 1,128,350 total calls annually

Web:    625,000 visits per month

Information and Services Available:

  Service Platform
  Adult education classes Web
  Becoming a child-care provider Web
  Board Meeting minutes (searchable) Web
  Budget information and approved budget Web
  Bus tour schedule Web
  Child-care provider list Web,
  Collection of household trash & recyclables IVR
  County Code - full text Web
  County demographics Web
  County maps, scrollable, printable Web
  Courts - Circuit, General District, and Juvenile Web, IVR
  Crime statistics, Wanted List, Neighborhood Watch Web
  Fire & Rescue Media Information IVR
  Health information Web, IVR
  Housing information Web, IVR
  Inspection scheduling status IVR
  Information for victims of crime IVR
  Job opportunities Web, IVR
  Library information line IVR
  Newcomer information Web, IVR
  Parks/Recreation information Web, IVR
  Public safety information Web, IVR
  Real estate property assessment & tax information Web, IVR
  Seniors information and programs Web, IVR

Doing Business with the County:

  Service Platform
  Access Health Department food inspections database Web
  Access GIS aerial photography with pan and zoom Web
  Apply for County jobs Web
  Apply for a library card Web
  Board of Supervisors compliant forms Web
  Building Permit Fee Estimate Web
  Directly connect to County staff IVR
  Download request for proposal/invitation for bid Web
  Electronic Mailing List Web
  Estimate Electrical Permit Fee Web
  File complaints about landlord or consumer problems Web
  Find location of closest Library by entering zip code Web
  Register & pay for Park Authority classes, camps, & tours Web, IVR
  Obtain permit/plan status Web, IVR
  Pay taxes with credit card Web, IVR
  Pay taxes via eCheck Web
  Pay traffic tickets with credit card IVR
  Query current real estate property & tax information Web, IVR
  Query Human Services online "Resource Guide" Web
  Query for current position on the Housing Waiting List IVR
  Query specific court case information IVR
  Query status of an inspection, permit, or plan Web, IVR
  Query Victim Services data for offender release date info IVR
  Register a vehicle Web
  Request faxes of court fees and procedures IVR
  Reserve a golf tee time Web
  Reserve/renew Library books - search catalogue Web
  Reserve a picnic area Web
  Report change of address for tax purposes Web
  Report a lost pet Web
  Report a zoning or noise ordinance violation Web
  Report vehicle sale or "move out" with prorate calculator Web
  Schedule inspections Web, IVR
  Schedule special pick-ups of brush or bulk items Web, IVR
  Search for information in historical newspaper Web
  Search for Health Department clinics by area of County IVR
  Search for County agency telephone numbers by keyword  IVR
  Subscribe to County publications Web
  Volunteer to help in the Library or Parks Web
  Zoning and Noise Ordinance compliant form Web

In addition, all 21 library branches located throughout the County and Fairfax City offer Internet access. At Access Fairfax, an open area on the first floor of the South County Center, residents can find information about County services and conduct business with County agencies online. The use of all of these County computers is free.

For more information about the Fairfax County e-Government Program and the County's full IT Program, please see the Fairfax County IT Plan.

Contact Fairfax County: Phone, Email or Twitter | Main Address: 12000 Government Center Parkway, Fairfax, VA 22035
Technical Questions: Web Administrator

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