Information Technology

Fairfax County, Virginia

CONTACT INFORMATION: Our office is open 8:30 a.m. -5 p.m. Monday-Friday

TTY 711

12000 Government Center Parkway
Fairfax, VA 22035

Gregory Scott,
Chief Technical Officer & Director

E-Government Initiatives

IT Clock
"... government without walls, doors, or clocks"
David J. Molchany - Fairfax County, VA (2003)

The e-Government (e-Gov) initiative is a foundational program supporting the County’s goal of a "government without walls, doors, or clocks", consisting of many channels, policies and processes that integrate all platforms, both for internet as well as intranet. The strategy includes initiatives for expanding channels using new media capabilities and improving mobility, and citizen engagement and experience. The comprehensive strategy includes an inclusive set of channels, using enabling technology, policy and processes and the technical foundation for the County’s open government and transparency goals, as well as enabling County agencies’ operational efficiency, mobile workforce, emergency management, and Continuity of Operations Plans (COOP).

E-Government Channels



Customer Relationship Management (CRM)

Interactive Voice Response (IVR)

The e-Gov program develops the architecture for the web, other public channels and internal web portals, and includes the website, online services, mobile, social media, web-based applications, Interactive Voice Response (IVR), Cable TV, the County’s Public Access sites in Libraries and Access Fairfax sites, and other tools across over fifty agencies to enable comprehensive and cohesive access to County information and services. In addition to efforts of on-going improvements to enhance the look, feel, navigation, and search capabilities of the Web and deploying new services, transactions, social media and other content, the strategy also includes CRM and Content Management tools for comprehensive, integrated service options. The overall digital government strategy also supports Board priorities regarding public engagement, and other County initiatives associated with technology innovation in public service including, land use, Next Generation 9-1-1, Human Services Integration Initiatives, Customer Relationship Management (CRM), mobility, and transparency.

A governance body, the e-Gov Steering Committee develops strategy and goals for this program. The Department of Information Technology (DIT) and Office of Public Affairs (OPA) jointly work on design, navigation, content management and social media integration aspects of the WEB site, and provide guidance to county Web developers and content publishers in county agencies.

Fairfax Virtual Assistant