Department of Family Services

CONTACT INFORMATION: Monday–Friday 8 a.m.–4:30 p.m.
703-324-7500 TTY 711
12011 Government Center Parkway, Pennino Building
Fairfax, VA 22035
Michael A. Becketts
Director

Department Resources

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SNAP Forward Fairfax

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Get the Right Benefit at the Right Time 
SNAP logoThe Public Assistance and Employment Services (PAES) division is on a mission to improve customer service and payment accuracy in the Supplemental Nutrition Assistance Program (SNAP).  

How You Can Help 
If you are applying for or currently participate in SNAP, you can help make sure your household gets the right benefit at the right time. 

Use the SNAP Learning Center to watch videos about the SNAP application process, verification requirements, and the SNAP eligibility interview. 

Spread the word about SNAP Forward Fairfax with our community engagement toolkit.

Update your phone number and address and tell us when you have changes to your household or employment.  

Tip: make sure your voicemail is set up in case we need to reach you! 

Renew your SNAP benefits before they expire. Even if nothing has changed with your income or household, you still need to complete your interim report and renewal to keep your benefits.  

  • Online at CommonHelp 
  • Call the Enterprise Call Center at 855-635-4370 

Complete your SNAP interview after submitting your renewal.  

Your Human Services Worker will contact you to set up an interview time. Interviews are done by phone or in-person at one of our locations. 

Providing proof of expenses helps us make sure everyone gets the right amount of SNAP benefits. If you don’t share this proof, we can’t count those expenses, which could reduce the benefits you qualify for.

Examples of what to provide:

  • Income: wage stubs, earning statements, income tax return, Social Security, SSI, unemployment benefits, VA benefits, child support, etc. 
  • Housing (shelter) expenses: a lease, statement from a landlord. utility bills.  
  • Childcare expenses: bills or statement from the day care provider 
  • Medical expenses: bill from a provider that clearly states your responsibility after any insurance has been applied, pharmacy receipts, etc. 

Provide Your Documents

  • Drop off your documents any time, any day at a secure drop box location.
  • Email your documents any time, any day, to DFSMyCase@fairfaxcounty.gov.
  • Fax your documents to 703-653-6679 any time, any day. 
  • Mail your documents to:
    12011 Government Center Parkway
    Suite 232, Pennino Building
    Fairfax, VA 22035

Read notices and forms carefully and complete all required sections.  

Tip: make sure you are signing in the right place! A common mistake is signing in the wrong place, which can cause delays when processing your case.  
 

SNAP Signature Page English
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SNAP Signature Page Spanish
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What We’re Doing About It 

Our mission is to provide people-centered and efficient customer service to make sure eligible households receive the right benefits. We’re taking action to improve our service: 

  • Internal training to strengthen eligibility screening and benefit determinations 
  • Process reviews to identify opportunities for improvement in operations and technology 
  • Collaboration with the Virginia Department of Social Services to implement best practices and share educational resources with Human Services Workers 
  • Communication with our community about SNAP eligibility and benefits 
SNAP Payment Accuracy  

Every state has a “SNAP Error Rate” that measures the accuracy of the state’s eligibility and benefit determinations. Due to recent federal legislation, states with SNAP Error Rates above six percent will be required to contribute a state funding match for SNAP benefits beginning October 1, 2027. Currently, benefits are paid with 100 percent federal funds.  

Since SNAP is administered by the local governments in Virginia, all counties are taking action to improve payment accuracy together. Learn more about SNAP FORWARD.  

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