We are pleased to announce the release of the Fairfax-Falls Church CSB Strategic Plan for FY2026–2028. The plan will be implemented over the course of the next three years.

This strategic plan is the end product of nearly a year of thoughtful engagement and reflects input from nearly 1,000 stakeholders. This comprehensive review, and data analysis, resulted in five strategic goals that form the foundation of this strategic plan:

1. Increase awareness of services to improve individuals’ access to CSB, community behavioral healthcare and developmental disability services

2. Ensure high-quality, equitable service delivery to all individuals, including diverse and multicultural populations

3. Enhance positive work culture to foster engagement and retention

4. Expand the use of data to support decision-making, track progress, and report on goals and outcomes

5. Improve our business practices to become more efficient, maximize services, optimize revenue streams and maintain quality

The feedback that led to this strategic plan was both candid and affirming. We received high marks for strong leadership, dedicated staff and meaningful collaboration with our community partners to deliver essential services.

While we are proud of this positive feedback, we remain committed to continuous quality improvement that is essential to ensuring our programs and services evolve to meet the changing needs of our community.

That commitment is at the heart of this strategic plan. It provides a clear roadmap for focused, intentional action across the organization as we work to serve all our clients efficiently and in ways consistent with our values. We will also continue to foster collaborative relationships with our partners to expand the collective reach of our services.

CSB Executive Director Daryl Washington remarked that, “[o]ur vision to ensure everyone has the support needed to live a healthy, fulfilling life remains steadfast. This strategic plan will provide further direction for the CSB to continue to provide quality services while remaining agile enough to adapt to the evolving needs of the community and meet challenges we may face along the way.”

Our programs and services are aligned with the Countywide Strategic Plan (June 2025 revision) which centers on 10 community outcome areas that reflect the priorities most important to county residents. The CSB’s work primarily falls within two areas: Empowerment and Support for Residents Facing Vulnerability and Healthy Communities.

Read the full CSB Strategic Plan for FY26–28.