Public Assistance and Employment Services

CONTACT INFORMATION: Monday–Friday 8 a.m.–4:30 p.m.
Multiple Locations - Main Office: 12011 Government Center Parkway, Pennino Building
Fairfax, VA 22035
Lisa Tatum
Director

Department Resources

Related Resources

Normal Medicaid Enrollment Resumes

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Review, Respond, Renew; Medicaid Renewal 

There Are Several Ways to Renew Medicaid


When it’s time to renew your coverage, you will receive a renewal packet in the mail. You can renew your coverage in any of these ways:

  • Talk to someone on the phone at the Cover Virginia Call Center: 1-855-242-8282. They can renew your benefits over the phone and provide help in many languages.
  • Complete the paper renewal packet and mail it back.
  • Visit CommonHelp.virginina.gov online and click “Renew benefits.” They even have a video that explains how to do it. 

It’s very important that your contact information is correct or you will not receive a renewal packet. To update contact information:

Since the start of the COVID-19 pandemic, Medicaid members have been able to keep their health coverage even if their eligibility status changed. Due to the passage of the federal 2023 Consolidated Appropriations Act, Virginia and all other states will now begin re-evaluating eligibility for Medicaid members. 

Coverage for members will not be canceled or reduced without first asking for updated information, but we need to be able to contact you. 

Visit CoverVA.org for more information.

If you receive Medicaid you may also be eligible for SNAP, TANF, Energy Assistance, Child Care Assistance and more. Apply at CommonHelp.Virginia.gov/access or apply by phone at 1-833-5-CALL-VA (1-833-522-5582).

Learn about other low-cost medical assistance resources: Free or Low Cost Medical Care for Adults and Families

Partners, please use this toolkit to help spread the word!

Newsletter Article

Follow these quick and easy steps to copy a message and post it along with one of the graphics from your computer.

  1. Highlight the text.
  2. Right-click and select copy.
  3. Paste the text into your post.

There Are Several Ways to Renew Medicaid

When it’s time to renew your coverage, you will receive a renewal packet in the mail. You can renew your coverage in any of these ways:

  • Talking to someone on the phone at the Cover Virginia Call Center: 1-855-242-8282. They can renew your benefits over the phone and provide help in many languages.
  • Completing the paper renewal packet and mailing it back.
  • Visiting CommonHelp.virginina.gov online and clicking “Renew benefits.” They even have a video that explains how to do it. 

It’s very important that your contact information is correct or you will not receive a renewal packet. To update contact information:

Since the start of the COVID-19 pandemic, Medicaid members have been able to keep their health coverage even if their eligibility status changed. Due to the passage of the federal 2023 Consolidated Appropriations Act, Virginia and all other states will now begin re-evaluating eligibility for Medicaid members. 

Coverage for members will not be canceled or reduced without first asking for updated information, but we need to be able to contact you. 

Visit CoverVA.org for more information.

If you receive Medicaid you may also be eligible for SNAP, TANF, Energy Assistance, Child Care Assistance and more. Apply at CommonHelp.Virginia.gov/access or apply by phone at 1-833-5-CALL-VA (1-833-522-5582).

Learn about other low-cost medical assistance resources: Free or Low Cost Medical Care for Adults and Families

Email

Follow these quick and easy steps to copy a message and post it along with one of the graphics from your computer.

  1. Highlight the text.
  2. Right-click and select copy.
  3. Paste the text into your email.

Subject: Spread the Word: There Are Several Ways to Renew Medicaid

When it’s time to renew your coverage, you will receive a renewal packet in the mail. You can renew your coverage in any of these ways:

  • Talking to someone on the phone at the Cover Virginia Call Center: 1-855-242-8282. They can renew your benefits over the phone and provide help in many languages.
  • Completing the paper renewal packet and mailing it back.
  • Visiting CommonHelp.virginina.gov online and clicking “Renew benefits.” They even have a video that explains how to do it. 

It’s very important that your contact information is correct or you will not receive a renewal packet. To update contact information:

Since the start of the COVID-19 pandemic, Medicaid members have been able to keep their health coverage even if their eligibility status changed. Due to the passage of the federal 2023 Consolidated Appropriations Act, Virginia and all other states will now begin re-evaluating eligibility for Medicaid members. 

Coverage for members will not be canceled or reduced without first asking for updated information, but we need to be able to contact you. 

Visit CoverVA.org for more information.

If you receive Medicaid you may also be eligible for SNAP, TANF, Energy Assistance, Child Care Assistance and more. Apply at CommonHelp.Virginia.gov/access or apply by phone at 1-833-5-CALL-VA (1-833-522-5582).

Learn about other low-cost medical assistance resources: Free or Low Cost Medical Care for Adults and Families

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Toolkits and Materials | Cover Virginia

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