Department of Cable and Consumer Services - Channel 16

CONTACT INFORMATION: Open during regular business hours 8 a.m. - 4:30 p.m., Monday - Friday
703-324-5930 TTY 711
12000 Government Center Parkway
Suite 133
Channel 16

Department Resources

911 Call Taker – Make a Difference

Fairfax County Public Safety Communicators (PSCs) play a vital role in emergency response. They answer both 9-1-1 and non-emergency calls with professionalism, integrity, and compassion, ensuring that police, fire, and medical services are dispatched quickly and efficiently. Often called "a job like no other," their work is essential in keeping the community safe.

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