Department of Family Services – Financial and Medical Assistance

Fairfax County, Virginia

CONTACT INFORMATION: Monday–Friday 8 a.m.–4:30 p.m.

Mulitple Locations - Main Office: 12011 Government Center Parkway, Pennino Building
Fairfax, VA 22035

Lisa Tatum,

Energy Assistance

The purpose of this program is to help eligible households with low income (in Fairfax County and the Cities of Fairfax and Falls Church) offset expenses associated with heating and/or cooling their homes.

Fuel Assistance offsets heating fuel costs.
Applications accepted Oct. 12 - Nov. 12, 2021.
If your application is approved, you will notified at the end of December and payments begin in January.

Cooling Assistance applies to cooling utility bills and equipment. 
Applications for the Cooling Assistance Program will be accepted from June 15-Aug. 16, 2021.

Crisis Assistance applies to heating emergencies and can be used to pay bills for utilities that are in danger of being disconnected.
Applications accepted Nov. 1, 2020 through March 15, 2021.

CommonHelpApply online!

You may also request an application by calling 703-324-4328; TTY 711, or pick up an application at any of our offices:

Please note: For your safety, our lobbies are currently closed until further notice.

Fairfax County Department of Family Services

  • Fairfax - Pennino Building
    12011 Government Center Parkway, Suite 232
    Fairfax, VA 22035
  • Annandale - Heritage Center, West Wing
    7611 Little River Turnpike, 5th Floor West
    Annandale, VA 22003
  • Reston - Lake Anne Office Building
    11484 Washington Plaza West, 4th Floor
    Reston, VA 20190
  • Alexandria - South County Center
    8350 Richmond Highway (Route 1), 4th Floor
    Alexandria, VA 22309

For more information, call the Department of Family Services’ Energy Assistance phone line at 703-324-4328,  TTY 711 or fax 703-653-1355.

Emergency assistance may also be available through other sources in our community. To find out more, call the county's Coordinated Services Planning team at 703-222-0880 (TTY 711) during business hours. After hours, call 211.

Fan Care is another way to help older Fairfax area residents stay safe in the summer heat. This electric fan distribution program, sponsored by Dominion Virginia Power in partnership with the Virginia Department for the Aging, annually provides about 200 free fans and/or window air conditioners to eligible senior adults in the Fairfax area.

To qualify for Fan Care, a person must be at least 60 years old, need a fan to prevent heat-related health problems and meet income eligibility requirements. Not everyone in the home needs to be an older adult to qualify for a fan, but all incomes must be counted. There is a limit of one fan per household.

The Fan Care program begins on June 1 and runs through the end of September. To request an application, call the Fairfax County’s Department of Family Services – Fairfax Area Agency on Aging at 703-324-7694, TTY 703-449-1186.

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