Department of Family Services – Financial and Medical Assistance

Fairfax County, Virginia

CONTACT INFORMATION: Monday–Friday 8 a.m.–4:30 p.m.

Phone 703-324-7500
TTY 711

DFSmycase@fairfaxcounty.gov

Mulitple Locations - Main Office: 12011 Government Center Parkway, Pennino Building
Fairfax, VA 22035

Lisa Tatum,
Director

Department Resources

Related Resources

Apply for Financial and Medical Assistance Benefits

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Confused about SNAP, Medicaid and TANF?

We will answer your questions about food, financial and medical assistance and how to apply!

Virtual Zoom Information Session
Monday, April 26
12-1 p.m.
Register online to join the session.
Call 703-324-7500 or send an email for more information.

The Department of Family Services cares about the safety and well-being of individuals and families, and is taking necessary actions to mitigate the risk of the COVID-19 (Coronavirus) within the community.

Therefore, our Financial and Medical Assistance lobbies at each of our locations (Fairfax, South County, Annandale, and Lake Anne) will be closed to walk-in visitors starting Friday, March 20, 2020.

We will continue to provide public assistance services remotely and you are encouraged to request Assistance from a Distance to complete any needed interactions. There are multiple ways to request help or contact us without having to go into the office. The following methods are available to you in order to reduce the risk of spreading COVID-19 (Coronavirus) and to support social distancing.

(Access this video's transcript.)

Slide 1:

Hello, today we are talking about how to apply for Medicaid, SNAP, TANF and more while staying at home. You may want to have paper and something to write with, we are about to provide you with a lot of information.

Slide 2:

During the COVID-19 pandemic our buildings have limited access to the public. Did you know that you can still get the assistance that you need? We are still working and available to help your family and you receive assistance.

Slide 3:

What type of Assistance? Need Food? Apply for SNAP. Need medical care? Apply for Medicaid. And for families with children that need money, apply for TANF.

Slide 4:

You may wonder, am I eligible? To find out, follow these steps.

Step 1 Go to www.commonhelp.virginia.gov.

Step 2 Find the button “Am I eligible?”

Step 3 Complete the screening tool and

Step 4 Find out what you may be eligible for.

Slide 5:

How do I apply? You can apply online 24 hours a day, 7 days a week by going to the CommonHelp page at www.commonhelp.virginia.gov. You can also apply by phone by calling 1-855-635-4370.

Slide 6:

I am ready to apply, what do I do? Start by creating your account in CommonHelp. Go to www.commonhelp.virginia.gov Click on ‘Apply for Assistance.’ Choose from ‘Basic’ or ‘Enhanced’ account and set up your account and enter security information.

Slide 7:

Now that you have applied, you will want to link your case. Why should I link my case? By linking your case, you can check the status of your case, report changes, file a renewal, or check on your benefits.

How do I link my case?

Step 1 Go to www.commonhelp.virginia.gov.

Step 2 Click on the ‘check my benefits’ button.

Step 3 Click the link beside ‘new here” to create your account.

Step 4 Choose your account type ‘basic’ or ‘enhanced.’

Slide 8:

Step 5 Enter requested information and click ‘register’ to create account.

Step 6 Once on the ‘my account’ homepage, select ‘manage my account.’

Step 7 Go to ‘client case association.’

Step 8 Enter your case number and client id.*

*If you do not have your case number or client ID contact your local department of social services.

Slide 9:

We have applied for benefits. Now what happens?

What’s next is that you will be assigned to a caseworker. Depending on the programs you applied for, you may need an interview, which will happen over the phone. You may need to turn in documents to help your worker complete your case.

Slide 10:

How can I turn in my documents if I am supposed to stay at home?

Slide 11:

There are three ways that you can get your documents to us.

You can take pictures on your phone of your documents and email them to us at DFSMyCase@fairfaxcounty.gov.

You can mail documents to 12011 Government Center Parkway, Suite 232, Fairfax VA 22035.

Or you can fax documents to 703-653-6679.

Slide 12:

Do you still need help? Our customer care phone line is available to take your calls Monday through Friday from 8am to 4:30pm. The number is 703-324-7500.

Slide 13:

There are other ways to stay connected. Many of our resources are available translated online.

You can find us on Facebook at Fairfax County Department of Family Services, by email at DFSMyCase@fairfaxcounty.gov or on the internet at www.fairfaxcounty.gov/familyservices.

Apply Online for SNAP, Medicaid and more!

Visit CommonHelp to apply for or read more about:

Child Care Services
Energy Assistance (Fuel, Crisis, or Cooling)
Food Assistance (SNAP)
Health Care Coverage (Families and Children)
Health Care Coverage (Other)
Temporary Cash Assistance for Families with Minor Children (TANF)
Auxiliary Grant

You can also check your benefits, renew your benefits, see if you are eligible for benefits, and report changes.

Ways to Turn in Your Documents

Email: DFSMyCase@FairfaxCounty.gov

Fax: 703-653-6679

Mail: 12011 Government Center Parkway, Suite 232, Fairfax, VA 22035

Other Ways to Receive Help

Send an Email: DFSMyCase@FairfaxCounty.gov

Get an EBT replacement card: 866-281-2448.

Call 703-324-7500.

Career/Employment Services

Alexandria: 703-704-6286, DFSVCWAlexandria@fairfaxcounty.gov

Annandale: 703-533-5400, DFSVCWAnnandale@fairfaxcounty.gov

Reston: 703-787-4974, DFSVCWReston@fairfaxcounty.gov

Fairfax: 703-324-7280, DFSVJC@fairfaxcounty.gov

All Virginia Career Works-Fairfax Centers and the VIEW Job Center are closed until further notices. Services will continue to be offered through web-based and telephonic options, to include the following:

Tools, resources, and assistance for job search, interview preparation and career advancement.
Access to a bank of online employment resources and education and training options.
Workforce information and local labor market information.
Career coaching.
Live job seeker webinar.

Medicaid Expansion: Beginning Jan. 1, 2019, more adults age 19-64 in Virginia will have access to quality, low-cost health insurance. Applications accepted beginning Nov. 1, 2018. Read below to learn how to apply or visit CoverVa for more information.

Don't Wait in Line, Apply Online!*

Visit CommonHelp to apply for or read more about:

Child Care Services
Energy Assistance (Fuel, Crisis, or Cooling)
Food Assistance (SNAP)
Health Care Coverage (Families and Children)
Health Care Coverage (Other)
Temporary Cash Assistance for Families with Minor Children (TANF)
Auxiliary Grant

You can also check your benefits, renew your benefits, see if you are eligible for benefits, and report changes.

Apply by Phone

Applications for SNAP, TANF and Medicaid are now accepted over the phone at 1-855-635-4370. This applies to applications only. Everything else must still be done online, in person, through the mail or by fax.

Apply in Person

You can walk in to a Department of Family Services office Monday through Friday, between 8 a.m.-4:30 p.m., for information and receive your application and directions for filling it out. No appointment is needed.

Three Ways to Send Documents

Mail:
Department of Family Services
12011 Government Center Parkway, Suite 232
Fairfax, VA 22035
Fax: 703-653-6679
Email: DFSmycase@fairfaxcounty.gov

To access our services or to learn how to apply for them, call our customer service at 703-324-7500; TTY 703-222-9452.

Office Locations

Annandale
Heritage Center, West Wing
7611 Little River Turnpike, Annandale, VA 22003

Fairfax
The Pennino Building
12011 Government Center Parkway, Fairfax, VA 22035

Reston
Lake Anne Office Building
11484 Washington Plaza West, Reston, VA 20190

Richmond Highway/Alexandria Area
South County Government Center
8350 Richmond Highway, Alexandria, VA 22309

Department Resources

Related Resources