If you have questions, concerns, comments or need assistance understanding your rights, please try to solve the problem with your service provider or program supervisor.
If you are unable to resolve a problem with your service staff and believe that your rights have been denied or taken away, you may file an official complaint with the CSB Human Rights Liaison or the State Human Rights Advocate. These people are here to ensure that the rights of individuals in community programs are respected. A complaint made to these individuals will be acted upon immediately.
- CSB Human Rights Liaison
- Michael T. Lane, Advocate Ombudsman, Director of CSB Office of Individual & Family Affairs, 703-383-8537
- Virginia Dept. of Behavioral Health & Developmental Services
- Ann Pascoe, Regional Human Rights Advocate, 1-877-600-7437 (TTY 711)
When you participate in CSB programs, you retain all of the legal, civil and human rights that are granted you by federal and state laws. Other rights and remedies may be available. These regulations shall not prevent any individual from pursuing any other legal right or remedy to which he may be entitled under federal or state law.