Customer Bill of Rights

We strive to create a partnership of mutual respect, courtesy and accountability for all. Customers have a right to services that are:

  • Accessible, Understandable and Fair
  • Responsive and Collaborative
  • Predictable, Consistent and Timely
  • Solution-Oriented

Customer Responsibilities:

  • Use best practices to ensure quality submissions
  • Respond diligently to information requests to facilitate the review process
  • Be considerate of others to create a partnership based in mutual respect
Customer Service Bill of Rights
Customer Bill of Rights poster.


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