We strive to create a partnership of mutual respect, courtesy and accountability for all. Customers have a right to services that are:
- Accessible, Understandable and Fair
- Responsive and Collaborative
- Predictable, Consistent and Timely
- Solution-Oriented
Customer Responsibilities:
- Use best practices to ensure quality submissions
- Respond diligently to information requests to facilitate the review process
- Be considerate of others to create a partnership based in mutual respect
