Provides information about long-term care providers to help consumers make an informed decision.
Educates the community about long-term care issues.
Visits residents of long-term care facilities on a weekly basis through our volunteer program.
Trains long-term care staff.
Consults with providers.
The Long-Term Care Ombudsman Program is not a licensing/regulatory agency, but may work together with a licensing/regulatory agency.
We Assist People Searching for Long-Term Care Services As Well As Those Receiving Them
For individuals/families searching for a nursing facility or an assisted living facility: • Information about facilities and services available; • Virginia Department of Health license inspection report; • Questions to ask and features to look for during the search.
For individuals receiving care in a nursing facility or assisted living facility: • Telephone counseling about how to best handle a concern; • Negotiation to resolve a dispute; • Formal complaint investigation aimed at achieving a resolution; • Visits and/or assistance from a volunteer ombudsman, if available.
In order to meet consumers' needs, the Northern Virginia Long-Term Care Ombudsman Program staff provides information to people who call our intake line (703-324-5861, TTY 711) during regular business hours (Monday through Friday from 8 a.m.–4:30 p.m.).
A Few Details About Complaint Investigation Procedures
Anonymous complaints are accepted.
A signed waiver of right to confidentiality is required in cases where names will be used.
Complaint investigation written reports are kept confidential and are not subject to the Freedom of Information Act.
We will address the complaints of just one resident or problems affecting numerous residents.
We will address a wide variety of complaint issues, unlike Adult Protective Services, whose primary focus is abuse, neglect, or exploitation; and for one specific individual only.
Education and Technical Assistance Services
Ombudsmen are available to make presentations to community groups, to resident councils and family councils, and to conduct in-services for the staff of facilities. Frequently requested topics include residents' rights, dignity and respect, effective communication techniques, and the Ombudsman Program's services.
Providers are welcome to call the program staff for confidential consultation regarding residents' rights concerns/issues.