Department of Family Services – Older Adults

CONTACT INFORMATION: Monday–Friday 8 a.m.–4:30 p.m.
703-324-7948 TTY 711
12011 Government Center Parkway, Suite 708
Fairfax, VA 22035
Trina Mayhan-Webb
Director

Working to Reduce the Technology Gap Among Older Adult

Article from the Department of Neighborhood and Community Services

(Posted 2021 April)

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One year ago, senior centers in Fairfax County were closed due to the COVID-19 pandemic. In response, the Virtual Center for Active Adults launched so that older adults and adults with disabilities could stay connected by participating in virtual classes and events.

One major barrier for successfully participating in events is a lack of technology skills or fear of technology among older adults. Recognizing this, VCAA staff and their partners have been working to remove this barrier.

older adult sitting at table using tabletWhen the VCAA launched, one of the first classes offered was Learn Zoom Basic Skills to help older adults acquire the skills to join programs on Zoom. Although initially offered twice a week, the frequency of the class tapered to every other week as participants gained confidence using Zoom.

In addition to the class, Neighborhood and Community Services (NCS) offers tech support via email. The inbox is monitored by NCS tech educators who respond with advice and help troubleshoot issues.

Lack of devices among older adults is another barrier to connection. This fall a computer loaner program launched at Little River Glen Senior Housing. Conceived by NCS, ServiceSource and Senior Housing and funded by a donation from Nativity Catholic Church in Burke, seven tablets were purchased for the loaner program. If proven successful, loaner programs are planned for other senior housing locations.

VCAA partner ServiceSource has also created a Technology Grant Program to combat the technology gap. The grant will be used to purchase tablets for older adults and people with disabilities most at need. Learn more about ServiceSource.


This article is part of the Golden Gazette monthly newsletter which covers a variety of topics and community news concerning older adults and caregivers in Fairfax County. Are you new to the Golden Gazette? Don’t miss out on future newsletters! Subscribe to get the electronic or free printed version mailed to you. Have a suggestion for a topic? Share it in an email or call 703-324-GOLD (4653).


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