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Fairfax County, Virginia
Fairfax County Virginia
Fairfax County Virginia

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Code Compliance

  1. Home
  2. Code Compliance
  3. Hoarding Disorder
  4. Fairfax County’s Hoarding Strategies: A Governmental Approach

Code Compliance Alert:

CONTACT INFORMATION: Code Compliance is open 8AM - 4PM Mon-Thurs and 9:15AM - 4PM Fridays.
703-324-1300 TTY 711
codecompliance@fairfaxcounty.gov
12055 Government Center Parkway, Suite 1016
Fairfax, VA 22035
Gabriel M. Zakkak
Director

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Related Resources

  • Hoarding Home
  • Dangers & Health Risks
  • Do You Need Help
  • Do You Suspect Hoarding
  • FAQs
  • Hoarding Strategies
  • Submit a Hoarding Complaint
  • What is Hoarding?

Fairfax County’s Hoarding Strategies: A Governmental Approach

people holding puzzle piecesBecause hoarding is a complex behavioral problem that creates a dangerous living situation to the individual(s) involved, it often requires a multi-faceted response.  Neglect or self-neglect associated with the elderly, children, or animals may require emergency interventions; while structures with overloaded support systems could pose immediate dangers to the occupants, first responders and the community.  

Significant staff resources and assets are required for even the most minimal involvement in an incident and working together ensures a faster resolution to the dangers and dilemmas that owner/occupants face.  To provide an intervention that will benefit the both the owner/occupant and the community, a compassionate, professional, and coordinated approach must be developed.

An Overview

The Fairfax County Hoarding Task Force was created in 1998, as the first of its kind in the United States, in response to medical and fire emergencies occurring in hoarded structures, where occupants could not be removed quickly.  The idea was born as a way to combine the many resources within county agencies to provide a coordinated response to hoarding when it threatened life, safety, and property, as well as preventing deaths due to hoarding.

The Task Force combined the resources of code enforcement, first responders, medical and mental health professionals, social services providers, attorneys and private business owners.  Through regular meetings, the group balanced the rights of the individual against the safety of the community in developing strategies to ensure consistency, professionalism, and effectiveness when providing resources and assistance in hoarding cases. In 2012, the Hoarding Task Force was renamed the Hoarding Committee, which encompassed all of the key participating Task Force agencies, while allowing public participation– such as cleaning and decluttering service providers, non-profits, and other interested parties.

As of July 2026, the Hoarding Committee was placed on an organizational hiatus, as the Department of Code Compliance (DCC) relinquished its long-time leadership chairing the group. Regardless, the lessons from the nearly 30-years of this coordinated approach have created the institutional systems and network necessary for sustained success. The operational work by the many partner agencies continues with active collaboration and deploying supportive services to those in need. DCC emphasizes its continued priority toward addressing hoarding-related cases and other complex livability challenges facing our community through cooperative joint-operations and multidisciplinary intervention.

Fairfax's mission in support of addressing Hoarding-related challenges is to provide an interdependent system of member agencies which collectively serve to: educate the public, address safety concerns, and improve the quality of life for individuals, animals, and the surrounding community.

Goals include:

  • Monitor the extent of the hoarding problem in Fairfax County and decrease the occurrences of severe hoarding cases.
  • Set a high standard for public service while investigating concerns in a timely manner, ensuring compliance with applicable codes, and applying county resources effectively, efficiently and equitably.
  • Protect lives and property and sustaining the health of the community.
  • Increase public awareness of hoarding and its dangers through outreach and education.
  • Ensure an integrated approach to the complex physical, emotional, and psychological issues of hoarding, which contribute to unsafe residential structures through reducing risk factors related to neglect and self-neglect.
  • Identify, support, and provide intervention for people who experience problems with hoarding. Where possible, assist the owner/occupant in re-occupying the dwelling once compliance and safety are restored.
  • Improve the management of hoarding cases after discovery to monitor bringing unsafe conditions into compliance.
  • Maintain an on-going dialogue between agencies to identify gaps in service, evolve current needs, and conduct best practices.
  • Investigate and share information on the problems related to hoarding from different professional and community perspectives.
  • Address incidents in a structured, systematic, coordinated, and consistent manner.

Fairfax County's response to hoarding comprises several agencies within Fairfax County Government along with a regional network of surrounding jurisdictions and subject-matter experts.

Below is a summary of these departments and their organizational contributions to this multi-agency effort.  Phone numbers listed are TTY 711, unless otherwise noted.

AgencyWebsitePhone NumberHow They Help
Animal Services - Field Services / Animal Controlhttps://www.fairfaxcounty.gov/animalservices/field-services-animal-control/Dispatch non-emergency number 703-691-2131 can be used to report animal hoarding.Provides the expertise to ensure an animal’s welfare in hoarding cases where a pet is living in hoarded conditions.
Animal Shelterhttps://www.fairfaxcounty.gov/animalservicesAnimal Shelter main number 703-830-1100 can be used during shelter hours for general questions.  Accepts, cares for, and houses stray animals, and owner surrendered animals.
Adult Protective Serviceshttps://www.fairfaxcounty.gov/familyservices/older-adults/adult-protective-services703-324-7450 (after 4:30pm this rolls over to a State APS group in Richmond.

Accepts reports of abuse, exploitation, or neglect of an adult who is 60 years or older; or is 18 years and older and incapacitated.

Refers individuals to programs available to those in need of long-term care services.

Child Protective Serviceshttps://www.fairfaxcounty.gov/familyservices/children-youth/protection-preservation-services703-324-7400 (day) 703-691-2233 (night)Investigates children at risk for abuse and neglect due to their circumstances.
Code Compliancehttps://www.fairfaxcounty.gov/code/703-324-1300Works with 
property owners to help them meet the requirements of the Virginia Property Maintenance Code, which establishes minimum standards regarding safety and maintenance for most existing buildings. Also has the authority to declare a structure unsafe.
Community Services Board, Office of Mental Health Serviceshttps://www.fairfaxcounty.gov/community-services-board/After Hours/24 hr. Mental Health Emergency Services 703-573-5679. Main line 9 a.m. - 5 p.m. M-F 703-383-8500

Provides on-and-off- site mental health evaluations & recommends emergency mental health evaluation and treatment for willing individuals, and involuntary hospitalization through the Mobile Crisis Unit.

Main number is for accessing an evaluation for ongoing treatment services

Fire and Rescuehttps://www.fairfaxcounty.gov/fire-ems/703-246-4849First Responders 
and Fire Marshal’s enforcement of the Fire Code, which grants authority to evacuate an unsafe structure, take actions to help bring compliance, and take the necessary actions to ensure the safety of the public and emergency responders.
Housing and Community Developmenthttps://www.fairfaxcounty.gov/housing/703-246-5000Offers programs that provide housing assistance and help owners bring blighted structures into compliance through rehabilitation loans.
Health Departmenthttps://www.fairfaxcounty.gov/health/703-246-2201Responsible for enforcement of health-related codes.
Land Development Serviceshttps://www.fairfaxcounty.gov/landdevelopment/703-324-1780Ensures that all new development in Fairfax County meets the safety standards of applicable codes; provides onsite engineering and building code knowledge to assess a structure’s condition.
Police Departmenthttps://www.fairfaxcounty.gov/police/703-691-2131First Responder who can provide referrals.
Public Works and Environmental Serviceshttps://www.fairfaxcounty.gov/publicworks/703-342-5033Builds and maintains safe, reliable infrastructure that improves public health and provides a high quality of life for residents.
Solid Wastehttps://www.fairfaxcounty.gov/publicworks/recycling-trash/solid-waste-management-plan-update-2015-2035703-324-5230Provides services for trash and recycling pickup.  Can provide assistance for waste and debris removal in extreme situation.

 

Considerations for a Multi-Departmental Response

It can be intimidating to know where to begin tackling a hoarding problem in a jurisdiction, especially if no collaboration is already in place.  Often jurisdictions have identified a problem in their area, but do not have the resources in place to coordinate a response and do not know how to begin to change. The presentation below outlines steps that Fairfax took to create their Task Force and convert it into an effective enforcement tool.  It is our hope that this will be helpful for other communities who may wish to organize their own Task Force.

 

Creating a Hoarding Task Force from Fairfax County
 
 

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