(Posted July 2026)
For many people, Medicare can feel confusing and overwhelming, with questions about coverage, enrollment, and changing plan options. For the past 15 years, Bill Vaughan has helped make sense of those questions as a volunteer with the Virginia Insurance Counseling and Assistance Program (VICAP). He has worked with countless older adults and their families who want clear, unbiased information about Medicare.
Through VICAP, a free, confidential program, Bill helps older adults and their families navigate Medicare health insurance plans. Volunteers answer questions ranging from “What is Medicare?” to “Which plans might work best for my situation?” While they cannot recommend specific plans, they explain Medicare options in everyday language, helping people understand their choices and make the decisions that are right for their individual needs. Bill also gives "Medicare 101" presentations throughout the community. Like all VICAP volunteers, he completes annual recertification training because the rules and plans change frequently, and people rely on him for up-to-date information.
What keeps him coming back? “The most rewarding part,” Bill says, “is knowing that the information I provide can help people make informed decisions and sometimes save money.” Medicare can be confusing, and he enjoys helping people avoid common pitfalls.
Volunteering also keeps Bill sharp and socially connected. When asked what volunteering does for him, Bill pointed to his head and replied, "I can keep my gray cells alive." He enjoys conversations, problem-solving, and the chance to stay involved in a community he cares about.
Bill’s background helps explain why he’s committed to this work. He retired in 2001 after more than 20 years working on Medicare policy and health-related issues. His path began decades earlier. In 1965, he began his career working for a member of Congress, before joining the House Ways and Means Committee. Over time, his career took several turns, eventually leading him to a health subcommittee, where he became a trusted resource on Medicare and healthcare policy.
After leaving Capitol Hill, Bill worked as a lobbyist for consumer advocacy organizations. His work focused on healthcare, the Food and Drug Administration, and consumer protection. In many ways, his volunteer work with VICAP is a natural continuation of his life’s work: helping everyday people understand and navigate a complicated system.
When asked why others should volunteer in their community, Bill keeps it simple: "It's fun, and you can make people happy."
Outside of volunteering, Bill and his wife, Joan, recently celebrated their 50th wedding anniversary. Together, they have traveled to all 50 states, visited every state capital and its museum, and continue to enjoy exploring destinations around the world. They are proud parents of three adult children and grandparents to one grandchild.
Bill also wants to share an important reminder about protecting your health. The bandage shown in this photo is the result of a recent skin cancer removal. He encourages everyone to wear sunscreen and take precautions to protect their skin. We are pleased to report that Bill will be okay.
Thank you, Bill, for your many years of service and commitment to helping others in our community!
This article is part of the Department of Family Services Older Adults Volunteer Solutions Caring Community Updates e-news – providing a variety of updates and articles about our volunteers in action. Learn more about Volunteer Solutions.