Land Development Services (LDS) recently merged the existing Customer Experience Team counter with the Customer Information Center, creating a unified Permitting and Customer Support Center in Suite 324 of the Herrity building. This customer support center is staffed to respond to general queries about the building and site-related permitting process, to address engineering-related inquiries with the building and site engineer of the day, and to assist in depositing checks and money orders for LDS-related services. Previously, these services were dispersed throughout three locations in the building. Customers will find this new central location to be conveniently located with ample directional signs throughout the first floor and third floor.

Permitting and Customer Support Center operating hours:

8 a.m. – 4 p.m. (Mon-Thurs); 9:15 a.m. – 4 p.m. (Fri)
 

Please note that visitors may not be added to in-person queues past 3:45 p.m. Please plan to arrive before that time.

If you prefer the convenience of calling, emailing or meeting virtually from the comfort of your home or office, our virtual customer service options are detailed on our Meet With Staff web page or you can call us at 703-222-0801, TTY 711.