Land Development Services (LDS) offers many customer service opportunities, both in-person and virtually. Please do not hesitate to reach out with any pertinent land development-related questions or concerns. We are happy to assist you!

If you prefer face-to-face interactions with staff, in-person customer service is available every day at the Herrity Building. Here are the locations, services and hours of our in-person customer service:

Want to know what land development projects are possible on your property? Need to talk to someone about your plans?

• Speak to the engineer of the day about building permits or site-related plans at the Customer Information Center.
  • Hours:  8 a.m. – 4 p.m. (Mon-Thurs); 9:15 a.m. – 4 p.m. (Fri)

Need help applying for a permit and navigating the Planning and Land Use System (PLUS)?

• For questions about the building and site-related permitting process, head up to see the Customer Experience Team.
  • Hours: 8 a.m. – 4 p.m. (Mon-Thurs); 9:15 a.m. – 4 p.m. (Fri)

Do you need to pay for LDS-related fees?

• If you are depositing LDS checks or money orders for LDS-related services, you can do so at the Cashier’s Office.
  • Hours: 8 a.m. – 4 p.m. (Mon-Fri)

Please note that visitors may not be added to in-person queues past 3:45 p.m. Please plan to arrive before that time.

If you prefer the convenience of calling, emailing or meeting virtually from the comfort of your home or office, our virtual customer service options are detailed on our Meet With Staff webpage.