Department of Family Services Programs & Services Guide

series of family groups

Help for you, your family, your neighbors, your community.


top of page Introduction


By 2016, we will be a model social service agency, understanding and effectively responding to the needs of our community.


Promote the well-being of our diverse community by protecting and improving the lives of children, adults and families through advocacy, education and effective supportive services.


Integrity and Accountability
Customer Focus
Value Employees

TTY Information

All county telephone numbers listed on this page include a corresponding “TTY” number. This refers to a “text telephone” that enables people with speech or hearing disabilities to communicate with the Family Services staff via telephone.

Language Services

Language interpretation services (including sign language) are available at no cost to customers. Many Family Services public information materials are available in multiple languages.

For more information about the programs and services of the Fairfax County Department of Family Services, call 703-324-7500; TTY 703-222-9452.

Advisory Groups

To find out about participating on Family Services citizen advisory groups, contact the Office of the Clerk to the Board, 703-324-3151; TTY 703-324-3903 or your Fairfax County district supervisor. See the Fairfax County Boards, Authorities and Commissions page for more information.

DFS Office Locations

top of page Services to Help You, Your Family and Your Community

For Older Adults and People with Disabilities

Aging, Disability and Caregiver Resources Line
703-324-7948 • TTY 703-449-1186

Provides information, education and referrals for older adults, adults with disabilities and caregivers.

Care Management/Social Work and In-Home Care for Older Adults
703-324-7948 • TTY 703-449-1186

Provides care management and social work services to older adults through two programs:

  • Adult Services - Provides assessment, care plan development and care monitoring.
  • ElderLink - Works with older adults and their families to assess needs, develop a care plan, and help find, monitor and coordinate appropriate and affordable services.

Adult Protective Services
703-324-7450 • TTY 703-449-1186

Investigates reports of abuse, neglect or exploitation involving older adults (age 60 and up) and incapacitated adults who are 18 or older.

Caregiver Support and Respite
703-324-7948 • TTY 703-449-1186

Provides information, education, training and support to family caregivers of older adults and to older adults caring for a relative’s child or for an adult with a disability.

Insurance Counseling
703-324-5851 • TTY 703-449-1186

Virginia Insurance Counseling and Assistance Program (VICAP)
provides free confidential insurance counseling to older adults about Medicare, Medicare Part D, health plans, Medigap insurance and longterm care insurance.

Meals on Wheels
703-324-5409 • TTY 703-449-1186

Meals on Wheels and Nutritional Supplement Program provides meals and supplements to older adults who live in Fairfax County and the cities of Falls Church and Fairfax.

Nursing Homes and Assisted Living
703-324-7948 • TTY 703-449-1186

Helps people who need a nursing home or assisted living facility. Also helps residents and families of residents concerned about care in nursing homes or assisted living facilities.

For Children, Youth and Families

Foster Care and Adoption Services
703-324-7639 • TTY 703-222-9452

Provides placement services, supervision for children who have been separated from their parents due to abuse or neglect, and adoption counseling. Works with birth families to address problem issues. Recruits foster and adoptive families.

Child Protective Services
703-324-7400 • TTY 703-222-9452

Responds to reports and concerns about abuse and neglect of children. Provides information about child safety and supervision.

Parenting Education and Support
703-324-7720 • TTY 703-222-9452

Provides parenting education and support for families living in Fairfax County who want to build healthy interactions and create positive change within their family.

Family Partnership Program
703-324-7680 • TTY 703-222-9452

Brings family members together to meet face to face and decide on a course of action to ensure the safety and well-being of children whose families have come to the attention of a county agency.

Family Preservation Services
703-324-7500 • TTY 703-222-9452

Works with families who are at risk of child abuse, neglect or family dissolution. Helps families attain stability and improve functioning.

Services in the Office for Children

Child Care Assistance and Referral
703-449-8484 • TTY 711

Helps families find and pay for child care.

School Age Child Care
703-449-1414 • TTY 711

Offers fun, safe and educational care for 5-12 year-olds before school, after school and during school vacations in most Fairfax County elementary schools.

Community Education and Provider Services
703-324-8100 • TTY 711

Provides technical assistance and home inspections to ensure that family child care homes meet the requirements of the Home Child Care permit. Administers the USDA Food Program.

Head Start
703-324-8290 • TTY 711

Provides quality early childhood education and comprehensive family support services to income-eligible families with children from birth to 5 years old and to expectant parents.

Public Assistance and Employment Services

The following services can be reached by calling 703-324-3000; TTY 703-222-9452.

Temporary Assistance for Needy Families (TANF)
Provides temporary cash assistance to needy families with children. Adults receiving TANF in Virginia, who are able to work, must participate in the Virginia Initiative for Employment not Welfare (VIEW) program when their youngest child is 12 months of age or older.

Supplemental Nutrition Assistance Program (SNAP)
formerly Food Stamps
Supplements the food budget for low-income individuals and families. Provides a plastic card they can use to buy food at local grocery stores.

Medical Care (Medicaid, FAMIS, local programs)
Helps pay costs of medical care for low-income people who are elderly, blind or disabled; pregnant women; needy children and their caretakers; and recent refugees.

Heating and Cooling Assistance
703-787-3100 • TTY 711
Seasonal program helps low-income families and individuals pay for their heating and cooling bills. Applications for heating assistance are taken from mid-October to mid-December. Cooling assistance dates are from mid-June to mid-August.

Income Tax Assistance
703-324-7712 • TTY 711
Provides free tax assistance to working families and individuals who meet certain income guidelines. Program runs from late January to April 15.

Employment and Training
Fairfax: 703-324-7280; TTY 711
Annandale: 703-533-5400; TTY 711
Reston: 703-787-4974; TTY 711
South County: 703-704-6286; TTY 711
Helps connect job seekers with employment and training opportunities.

Domestic and Sexual Violence Services

Domestic & Sexual Violence Hotline
24-Hours 703-360-7273 • TTY 703-435-1235

Offers counseling and support to those in current or past domestic abuse situations.

Anger and Domestic Abuse Prevention and Treatment
703-968-4052 • TTY 703-968-4050

Offers domestic abuse intervention to men and women who have been physically, verbally or emotionally abusive; serves court-referred and voluntary participants.

Artemis House
24-Hours 703-435-4940 • TTY 703-435-1235

Offers a safe, confidential location and supportive counseling to individuals and their children who are fl eeing family violence situations.

top of page Volunteer Opportunities

Important Phone Numbers

Child Protective Services:

Adult Protective Services:

Aging, Disability and Caregiver Resources:
TTY: 703-449-1186

Domestic & Sexual Violence Hotline

Artemis House A Shelter for Victims of Domestic Violence

Public Assistance Customer Care Center
TTY: 703-222-9452

Short-term, emergency help with basic needs
(Fairfax Co. Human Services Coordinated Services Planning)
TTY: 703-803-7914

DFS: General Number for Client Services:
TTY: 703-222-9452

DFS: Administrative Offices:
TTY: 703-222-9452

TTY 711 for all numbers
without a TTY number


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Fairfax County Department of Family Services
[ 12011 Government Center Parkway, Fairfax, VA 22035 ]
[ 703-324-7500 ]

Contact Fairfax County: Phone, Email or Twitter | Main Address: 12000 Government Center Parkway, Fairfax, VA 22035
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