The Long-Term Care Ombudsman assists the consumer in making an informed decision about long-term care providers (nursing facilities, assisted living facilities, adult day programs and home care agencies) by offering information regarding providers' available services; Virginia Department of Health Licensure Inspection Survey Reports; checklists of typical questions concerning placement; and what to expect from the admissions process.
We advocate for persons receiving care in their homes, or in nursing facilities and assisted living facilities. The Northern Virginia Long-Term Care Ombudsman Program receives funding through the jurisdictions of Alexandria, Arlington, Fairfax, and Loudoun. As of July 1, 2013, for facilities in the Prince William jurisdiction, please call 703-792-7662, TTY 711. Anyone can call our program regardless of where they live, whether in another state or another country, for information on long-term care.
For further information about services for older adults, contact your local Area Agency on Aging (AAA):
You have the right to:
There has been a rise in the number of illegally operating homes due to the decline in the number of licensed personal care homes. One example of a new expense is the improved fire protections which would involve thousands of dollars to upgrade to.
Unlicensed facilities can impact vulnerable residents in the following ways:
Medicare provides information through Nursing Home Compare to help consumers research nursing home facilities, and includes inspection reports. These can be seen by entering the facility name and scrolling down the page to see the list of inspections. The Virginia Department of Social Services provides information about assisted living facilities that can be viewed by entering the facility name.
It's important to go the extra mile and check the licensing agency's website to confirm the facility's licensure status. For nursing facilities, you can check with the Virginia Department of Health, Office of Licensure and Certification at 804-367-2100, TTY 711. For assisted living facilities, you can check with the Virginia Department of Social Services at 703-934-1505, TTY 711.
The Northern Virginia Long-Term Care Ombudsman Program is committed to a policy of nondiscrimination on the basis of disability in all programs and services. For more information, reasonable accommodations or alternate formats, please call 703-324-5861; TTY 711 or 703-449-1186.
12000 Government Center Pkwy
Fairfax, VA 22035