Below are identified PLUS issues and customer solutions.
Known Issues and Resolutions
If you cannot schedule your residential trade permit inspection because the permit has not been issued yet, LDS has implemented a temporary method for requesting Residential Trade Inspections outside of PLUS.
Requestors contact information (name, phone number, email)
Requestor Comments to inspector
If you began your project before October 21 and are experiencing issues accessing your converted plans and documents in PLUS or are receiving an error, please complete this PLUS Records Customer Issues form.
Some data was corrupted during the conversion from ProjectDox to PLUS and some workflows did not transfer properly. We are aware of these issues and are working to resolve them as soon as possible.
Some customers are not able to see or print their RUP/NonRUP certificates. Until this issue is fixed in PLUS, please email LDSbuildinginspections@fairfaxcounty.gov and staff will email your Record Summary. Your Record Summary which shows completed inspections can be used to satisfy occupancy requirements.
RPA, WRPA and WQIA plans presently require a licensed surveyor or engineer to submit past the license verification step of a new application. Anyone may submit these plans, and staff will review to ensure that licensed professionals have prepared necessary parts of the plans where and when required. Email LDSSDIDAdmin@fairfaxcounty.gov to initiate an application if you are unable to do so yourself due to not being a licensed engineer or surveyor.
Separate from the list of known issues above – our FAQ page may help you with your question.