Land Development Services

Fairfax County, Virginia

CONTACT INFORMATION: Monday through Friday, 8 a.m. - 4 p.m. for walk-in customers and virtual support

703-222-0801
TTY 711

12055 Government Center Pkwy
Fairfax, VA 22035

Bill Hicks,
Director

LDS PLUS FAQS: PERMITS, PLANS, INSPECTIONS

 

General Account Information

Do I need to register for a PLUS account?

To file an application or submit any information in the PLUS platform, users must register for a free account. Watch the following step-by-step guide video to see how to register for your PLUS customer account.

To browse and search for information on PLUS, an account is not needed. Other interested parties can peruse the site without logging in.

 

How do I make changes to my PLUS account?

Once you log in to PLUS, you can make changes to your account by selecting the Account Management tab in the upper righthand corner. There you will be able to update details such as your contact information, login information, license information and trust account information.

 

How do I make changes to an existing record?

You can make changes (equipment or layout, establishment name, owner name, upload new documents, or notification of establishment closure) to an existing record in the system depending on what the current status of the record is. If the record is eligible for changes, you will see the Make Changes option to the right of the record in your Records list under the Action column.

Click on the change you want to make, and then click Continue Application. You will see a confirmation on the screen and an email notification will be sent to both the applicant and establishment owner contact emails in the original application. Both will include the new record number associated with the proposed changes. The proposed changes become a new record (known as an amendment) that will show up in your list of records.

Note: Change of Owner Name is not the same thing as a Change of Ownership (which requires a new application)

PLUS can't find my address.

If the PLUS System is unable to find your address it is most likely a formatting issue. 

Please click Clear at the bottom of the address section of your application. Enter the *Street Number of the work location and *Street Name only into the search fields below.  Do not enter the Street Type (Ex. Blvd, Rd, Dr, etc.) into the *Street Name field when performing an Address Search.  Click Search.

If there is more than one match for your search criteria a new window will open to allow you to select the proper address.  Parcel number and Owner will automatically be filled in once the system finds the exact match.

Permit Information

What record (permit) types are currently available in PLUS?

Refer to the LDS PLUS Record (Permit) Types webpage for a complete list of all LDS records in PLUS. Each record type will be linked to more information as it becomes available.

Another helpful source for understanding the permit types is the residential permit guide and the commercial permit guide.

How do I get help with using PLUS?

If you have technical questions regarding the PLUS system, please call 703-324-2222 or email PLUSSupport@FairfaxCounty.gov.

If you have questions or need specific help from staff with submitting an application in PLUS, please use the following phone numbers and email addresses:

How do I find my permit record in PLUS using the permit number I received from FIDO?

If you applied for a permit prior to Oct. 21, 2022, your FIDO permit number will be slightly different in PLUS. Follow the steps below to find your PLUS permit number.

  1. Go to https://plus.fairfaxcounty.gov.
  2. Enter the old FIDO permit number in the global search box in the upper right portion of the page and Enter.

search box screenshot

 

OR

 

  1. Click on the Building tab in PLUS.

record number box screenshot

  1. In the Record Number box type in an * (asterisk) followed by the 9-digit FIDO permit number (Example: *#########).
  2. Scroll to the bottom and click Search.

How do I know if I need a permit?

Please visit “When a Permit is Required” to learn more about if a permit is required.

Why is my permit taking so long? I have emailed and called and I haven't heard back yet.

LDS customers have been experiencing several technical issues with the recent release of the Planning and Land Use System. Some issues have been identified and work arounds/solutions provided to customers on the PLUS Known Issues page. If you have already left a message, sent an email, or reached an LDS staff person by phone, please have patience. We are experiencing a back log of customer queries and permitting issues due to a system performance issue the week of October 31.

I began my permit process before October 21 but I am experiencing issues accessing my files after they were converted from ProjectDox to PLUS.

If you began your project before October 21 and are experiencing issues accessing your converted plans and documents in PLUS or are receiving an error, please complete this PLUS Records Customer Issues form.

Some data was corrupted during the conversion from ProjectDox to PLUS and some workflows did not transfer properly. We are aware of these issues and are working to resolve them as soon as possible.

Building and Site Plans

I cannot find the plans and documents I uploaded originally in ProjectDox in PLUS. Where are they?

If you began your project before October 21 and are experiencing issues accessing your converted plans and documents in PLUS or are receiving an error, please complete this PLUS Records Customer Issues form.

Some data was corrupted during the conversion from ProjectDox to PLUS and some workflows did not transfer properly. We are aware of these issues and are working to resolve them as soon as possible.

I am receiving an error message in PLUS and can’t access the files that were converted from ProjectDox to PLUS, what should I do?

If you began your project before October 21 and are experiencing issues accessing your converted plans and documents in PLUS or are receiving an error, please complete this PLUS Records Customer Issues form.

Some data was corrupted during the conversion from ProjectDox to PLUS and some workflows did not transfer properly. We are aware of these issues and are working to resolve them as soon as possible.

I am not able to complete my new application for RPA, WRPA or WQIA passed the license verification step what should I do?

RPA, WRPA and WQIA plans presently require a licensed surveyor or engineer to submit past the license verification step of a new application. Anyone may submit these plans, and staff will review to ensure that licensed professionals have prepared necessary parts of the plans where and when required. Email LDSSDIDAdmin@fairfaxcounty.gov to initiate an application if you are unable to do so yourself due to not being a licensed engineer or surveyor.

Inspections

How do I schedule an inspection online?

  1. Visit https://plus.fairfaxcounty.gov.
  2. Type the permit number into the Search box with the green magnifying glass, then press Enter or click on the magnifying glass.
  3. You are now on the Record Information page for that permit number.
  4. Select Record Info then select Inspections in the dropdown menu.
  5. Select Schedule Or Request an Inspection.
  6. Follow the prompts to select an inspection date and schedule the required inspections.

 

Can I schedule my residential trade permit inspection even though my permit has not been issued yet?

If you cannot schedule your residential trade permit inspection because the permit has not been issued yet, LDS has implemented a temporary method for requesting Residential Trade Inspections outside of PLUS. 

Send a request to BDResidentialTradesInspections@Fairfaxcounty.gov. Please include the following information in the email:

  • Permit application number
  • Project address
  • Requested Inspection Date
  • Requested Inspection Type
  • Requestors contact information (name, phone number, email)
  • Requestor Comments to inspector

I cannot see or print my RUP/NonRUP. What should I do?

Some customers are not able to see or print their RUP/NonRUP certificates. Until this issue is fixed in PLUS, please email LDSbuildinginspections@fairfaxcounty.gov and staff will email your Record Summary. Your Record Summary which shows completed inspections can be used to satisfy occupancy requirements.

Fees

How do I pay my LDS fees online?

  1. Visit https://plus.fairfaxcounty.gov.
  2. Type the record number into the Search box with the green magnifying glass, then press Enter or click on the magnifying glass.
  3. You are now on the Record Information page for that record number.
  4. Select the Payments dropdown menu then select Fees.
  5. You will now see what fees are outstanding related to that record number.  Select Pay Fees.
  6. Follow the payment instructions.

 

Fairfax Virtual Assistant