CONTACT INFORMATION:
Our offices are open Mon – Fri by phone, email, and virtual 8 a.m. - 4:30 p.m. For in-person service, front-desk hours are 9 a.m. – noon.
System pipes are located underground and are sometimes difficult to reach. They may be under homes, under roads, or through streams and parks. Fairfax County wastewater management has a robust preventative maintenance program that is designed to protect the wastewater collection system infrastructure and minimize expenses associated with system repairs. If you see our dedicated employees in your neighborhood, please give them the space needed to work safely.
Identify and Report
We can’t be everywhere.
If you see suspicious activity or sewer overflows — contact us.
We count on you to help us protect our infrastructure and environment from mayhem. Contact our 24-7 Customer Communication Center if you see problems.
Sewers are designed to dispose of very specific things. Using a toilet or kitchen drain for disposal of non-biodegradable products will often result in home or county sanitary sewer system blockages. This includes items labeled as flushable. The drain lines that connect your home to the county sanitary sewer in the street are only big enough to carry water, toilet paper and human waste. Keep trash out of the sewer system. Only flush human waste and toilet paper.
Clean water is one of the most valuable resources on Earth. In Fairfax County, drinking water, wastewater, and stormwater are connected and managed through our local waterways.
