Director, Wastewater Planning & Monitoring
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24-Hour Trouble Response Center: 703-323-1211 | TTY 711
Call the 24-hour Trouble Response Center: 703-323-1211 | TTY 711.
Check your insurance policy to determine if damages related to sewage backups or water damages are covered. This type of coverage may be an optional coverage and can generally be added to a policy if requested. The cost for this optional coverage is inexpensive, and it is advised that property owners with below grade fixtures investigate this coverage.
At the first sign of malfunctioning or damaged sewer lines, call the 24-Hour Trouble Response Center at 703-323-1211 | TTY 711. A Trouble Response inspector from the Wastewater Collection Division will inspect the county sewer.
Report a sanitary sewer overflow – raw untreated sewage that discharges from the sanitary sewer system – to our 24-hour Trouble Response Center at 703-323-1211 | TTY 711. Avoid contact with overflow discharges, and make sure that people are kept away from the area of overflow, especially children.
Overflows pose a substantial health risk as raw sewage can carry bacteria, viruses, molds and fungi. Sanitary sewer overflows can also cause poor water quality in lakes, rivers, streams, and pollute groundwater, and they can cause economic damage by hurting water-dependent businesses such as fishing and tourism.
Typical signs of an overflow include:
Contact 24-hour Trouble Response Center at 703-323-1211 | TTY 711, immediately.
To prevent odors:
A cave-in or sinkhole is a depression in the roadway which may be above a county sanitary sewer line. Report cave-ins/sinkholes to the 24-hour Trouble Response Center at 703-323-1211 | TTY 711.
Miss Utility of Virginia® is the free “one call” Virginia information exchange center for excavators, contractors, and property owners planning any kind of excavation or digging. The Miss Utility center notifies participating utilities of the upcoming excavation work so they can locate and mark their underground facilities in advance to prevent possible damage to underground utility lines, injury, property damage, and service outages.
The Wastewater Collection Division’s Miss Utility section is responsible for locating and marking Fairfax County-owned and operated sanitary sewer-main lines in accordance with the Virginia Underground Utility Damage Prevention Act. The staff reviews, researches and processes over 180,000 locate requests annually. Please note, the Wastewater Collection Division is responsible for marking Fairfax County sanitary sewer-main lines and has no responsibility for marking storm sewer lines.
Fairfax County does not locate and/or mark private sanitary sewer laterals that extend from the building to the Fairfax County sanitary sewer-main line. Please refer to Fairfax County Public Facilities Manual, Chapter 10-0104.5A (7), Sewage and Solid Waste Disposal; and Fairfax County Code, Section 65-6-5, Ownership of Building Sewer, for further details.
Call Miss Utility at 1-800-552-7001 or 811, TTY 711, or visit the Miss Utility® website for more information.
Contact 24-hour Trouble Response Center at 703-323-1211 | TTY 711, if you experience a problem with a grinder pump.
Low pressure sewer systems use grinder pumps to grind the sewage from your home (much like a garbage disposal in your kitchen) and pump the sewage through small pipes to the Wastewater Collection System. Low pressure systems are sometimes used in areas which cannot be served by gravity pipes.
The grinder pump can handle any wastewater that is normally discharged to the sewer from the kitchen, bathroom or laundry. Some chemicals and materials may cause operating problems or safety hazards.
Never put any of the following materials into sinks, toilets or drains:
These materials can damage the grinder pump, cause blockages or may create hazardous conditions in your home.
For more information, visit Grinder and Ejector Pumps
Sewer service charges are billed and collected in quarterly combined water and sewer billings through two water billing agents. To establish a sewer billing account contact the appropriate water supplier:
Contact the Wastewater Planning and Monitoring Division at 703-324-5015, TTY 711, with questions regarding sewer service charges and billing.
To discontinue billing, contact Fairfax Water, 703-698-5600, TTY 711 or Town of Vienna, 703-255-6385, TTY 711
Cap Off Sanitary Sewer
Prior to demolishing a residential or commercial property that is currently connected to the public sewer system, obtain a sewer cap off permit and get a final inspection before a demolition permit will be issued.
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12000 Government Center Pkwy
Fairfax, VA 22035