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Fairfax County, Virginia
Fairfax County Virginia
Fairfax County Virginia

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Department of Family Services

  1. Home
  2. Family Services
  3. Public Assistance and Employment Services (PAES)

Department of Family Services Alert:

CONTACT INFORMATION: Monday–Friday 8 a.m.–4:30 p.m.
703-324-7500 TTY 711
DFSinfo@fairfaxcounty.gov
12011 Government Center Parkway, Pennino Building
Fairfax, VA 22035
FairfaxCountyFamilyServices
Michael A. Becketts
Director

Department Resources

  • Public Assistance and Employment Services Homepage
  • Employment and Training
  • Financial and Medical Assistance
  • Changes to SNAP and Medicaid
  • Medicaid (Medical Assistance)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Public Assistance for Individuals with Disabilities
  • PAES News
  • Request PAES At Your Event
  • September is Hunger Action Month
  • September is Workforce Development Month

Related Resources

  • Community Corner
  • Family Services
  • Health and Human Services
  • facebook

Public Assistance and Employment Services (PAES)

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Learn more!

The Department of Family Services’ Public Assistance and Employment Services (PAES) Division helps individuals and families become self-sufficient and secure a more stable family life. Learn how to apply for food, medical, financial, and energy assistance programs and how to access our wide range of employment services for people of all ages. 

When you don’t know where to start, PAES will work with you each step of the way.

  • SNAP (Supplemental Nutrition Assistance Program) – food assistance
  • Medicaid – health insurance and dental coverage
    • Commonwealth Coordinated Care Plus (CCC+): a Virginia Medicaid Waiver (for children who are medically fragile or who have complex medical needs, or with severe autism)
  • Free or Low-cost Medical Care Options
  • TANF (Temporary Assistance for Needy Families) – financial assistance
  • Energy Assistance
    • Cooling Assistance
    • Fuel and Crisis Assistance (heating)
    • Senior Cool Care for Ages 60+
  • Child Care Assistance
  • Resources for Kinship caregivers (those raising a relative’s children)

Watch these videos to learn how to apply:

  • How to Apply for Assistance Using CommonHelp
  • How to Apply for Health Coverage (English)
  • Cobertura de salud de bajo costo y de calidad (Spanish)

Apply online any time, any day at CommonHelp.

Apply by phone for Medicaid, SNAP, TANF, and more. Call the Enterprise Call Center at 1-833-5CALLVA.

Get an application mailed to you. Call 703-324-7500.

Download an application for Medicaid (English, Spanish)

Download an application for SNAP, TANF, General Relief and more (English, Spanish).

Provide Your Documents

  • Drop off your documents any time, any day at a secure drop box location.
  • Email your documents any time, any day, to DFSMyCase@fairfaxcounty.gov.
  • Fax your documents to 703-653-6679 any time, any day.
  • Mail your documents to:
    12011 Government Center Parkway
    Suite 232, Pennino Building
    Fairfax, VA 22035

You can check the status of your case and benefits by contacting our Customer Call Center at 703-324-7500, Monday–Friday, 8 a.m.–4:30 p.m. We recommend waiting at least 24 hours until after applying to ensure your case has been routed for processing.

Do you need to renew your benefits? Keep your coverage by updating your contact information and completing the renewal process online at CommonHelp or call the Enterprise Call Center at 855-635-4370.

If you need to report a change to your case or request that your case be closed, you can do so by:

  • Updating your case in CommonHelp
  • Calling your case worker directly or calling the Customer Call Center at 703-324-7500, Monday–Friday, 8 a.m.–4:30 p.m.
  • Emailing your case worker at DFSMyCase@fairfaxcounty.gov.

Providing documents related to the change/request by

  • Drop off your documents any time, any day at a secure drop box location.
  • Email your documents any time, any day, to DFSMyCase@fairfaxcounty.gov.
  • Fax your documents to 703-653-6679 any time, any day.
  • Mail your documents to:
    12011 Government Center Parkway
    Suite 232, Pennino Building
    Fairfax, VA 22035

  • One-Stop Employment Resource Centers
  • Bridges to Success
  • EYE (Educating Youth through Employment) – for ages 16-24
  • SNAPET (Supplemental Nutrition Assistance Program Employment and Training)
  • VIEW (Virginia Initiative for Education and Work) – for TANF participants
  • VITA (Volunteer Income Tax Assistance)
  • WIOA (Workforce Innovation and Opportunity Act)
  • WIOA Youth – for ages 17-24

  • Coordinated Services Planning
    • Information and referral to human services resources in the community. 703-222-0880, TTY 703-802-7914
  • Housing Assistance
  • Health and Human Services
    • HHS Flyers: We are here for you.
      • English
      • Español
      • العربية
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      • Tiếng Việt
      • 中文
      • اردو
      • فارسی

  • Call our Customer Call Center at 703-324-7500, Monday–Friday, 8 a.m.–4:30 p.m.
  • Email DFSMyCase@fairfaxcounty.gov
  • Visit one of our Human Services Centers in Alexandria, Annandale, Fairfax, or Reston

Recent and Upcoming Changes to Benefits

Several changes to SNAP eligibility and requirements went into effect at the end of 2025 and there are changes coming soon to Medicaid. Learn more about these changes and how they may affect participants and their benefits.

Read about Upcoming Changes to Benefits

Need Wi-Fi? We're Here to Help!

You can apply for benefits, send renewal documents, and access employment services online. Find libraries, community, teen and senior centers near you with free Wi-Fi.

Find Free Wi-Fi

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