Human Services Mobility Management

CONTACT INFORMATION: Hours: 8 AM - 4:30 PM, Monday - Friday
703-222-9764 TTY 711
12011 Government Center Parkway
Fairfax, VA 22035
Norma Lopez
Division Director

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Mobility Management

Mobility Management is a customer-centered approach to finding transportation solutions for all populations with a particular focus on people with disabilities, aging populations, those with limited income, and other groups with unique needs.

Neighborhood and Community Services' mobility resources work to improve access to affordable, accessible and safe transportation options for all residents, in order to expand mobility and independence.

Mobility Resources

Explore resources to help with your transportation needs. Select the resource in the slideshow below for more details.
How to Add Rideshare Apps to Your Phone
How to Add Funds to a SmarTrip Card with TOPS Debit Card
NCS' Transportation Guide explores the full spectrum of transportation services in Fairfax County.
Plan a trip in the Washington Metropolitan Area using WMATA's Bus/Rail Trip Planner.

Fairfax County is leading the Fairfax County Mobility Access Project (FXMAP), with funds obtained through a grant from the Metropolitan Washington Council of Governments, to bring together community, county and regional partners to address the project’s five goal areas:

  1. Increase capacity within identified neighborhoods to expand transportation options and/or coordination.
  2. Increase capacity within community based organizations and faith based organizations to expand transportation options and/or coordination.
  3. Build institutional capacity within participating local governments and partners by creating a “No Wrong Door” framework to ensure smooth and efficient service navigation for customers.
  4. Transition the Human Services Transportation Call Center from a scheduling- and response-based call center to an assessment-based contact center in order to increase service navigation and awareness of available options and resources.
  5. Create a more efficient and effective system of transportation services by leveraging and expanding the county's Travel Training program while working with partners to focus on vulnerable populations in Fairfax County.

For more information about Mobility Management, please contact Cynthia Alarico at 703-324-7055, or Valesca Maldonado at 703-324-4958, TTY 711.

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