Department of Planning and Development

703-324-1380 TTY 711
12055 Government Center Parkway
Fairfax, VA 22035
Tracy Strunk
Director

DPD PLUS Information & Support

Scam Alert: False Emails Requesting Payment

Fairfax County has been made aware of fraudulent emails sent to applicants that appear to come from the Department of Planning and Development. These messages may reference real application numbers or upcoming hearings and may include fake invoices requesting wire transfers or other forms of payment.

We have identified a specific scam email with the subject line "Immediate Action Needed – Final Approval Fee for {SP-2025-PR-00077}." This email falsely claims to be from the “Fairfax County Planning Department” and urgently requests a wire transfer to secure project placement on a hearing agenda, stating that online payment is unavailable. This is a scam.

These emails are not from the county. Staff will never request payment through unsolicited emails, wire transfers or invoices sent outside of the official PLUS system. Official fee payments are exclusively processed through the PLUS system using ACH/eCheck, credit card or, in limited instances, a physical check.

If you receive an email that seems suspicious, contains unexpected payment instructions (especially a request for a wire transfer), or appears to impersonate a county employee:

  • Do not click links, open attachments or send payment.
  • Verify directly with staff by contacting the agency or the staff member working on your application.
  • To confirm an email's authenticity or to report a suspicious message related to PLUS fees, email plussupport@fairfaxcounty.gov or call 703-324-2222. All official fee payments must be completed only through the PLUS system.
  • Protect yourself by confirming the source of any financial request before responding.

The Planning and Land Use System (PLUS) is a new multi-agency platform for Fairfax County customers to complete their zoning, building, permitting or other land development processes online. Through PLUS, customers can conduct online transactions under the Departments of Health, Land Development Services, Fire and Rescue, Code Compliance and Planning and Development. Customers can create and submit applications online (such as building permits), pay fees, track application status, receive electronic notifications and conduct searches. PLUS replaced all legacy systems (FIDO, PAWS and ProjectDox) beginning October 31, 2022.

To use the new services on the PLUS platform, applicants must first register for a free account at PLUS Application Portal. Others can browse and search the site without logging in. 

PLUS Application Portal

PLUS can be used to track current applications, make changes to these applications or to start a new application.

Please Note: Microsoft Edge is the preferred browser for PLUS.


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