4TP Requirements
4TP requires permitted CTO collectors to share waste reduction and/or recycling information (a “touch point”) with their residential customers at least four times per year (hence 4TP). Participation in 4TP will be considered for approval of a CTO application.
Collectors can generate their own touch points (content) to share with customers or can choose to distribute content made available by SWMP. Self-generated touch points must be reviewed and approved by SWMP prior to distribution. Should a collector wish to use county content and need a copy, contact us at: DPWES-SMBX SWMP LIS Permit Office Staff Access DPWES-SMBXSWMPLISPermitOfficeStaffAccess@fairfaxcounty.gov
Distribution to residents should be completed by the end of each quarter, specifically March 31, June 30, September 30, and December 31 each year.
Example forms of acceptable touch points include (but are not limited to) phone-based applications/platforms, phone “blasts” to customers, email or hard-copy newsletters, postcards, flyers, and cart tags/stickers.
Providing a URL to a website (e.g., somewhere on the bill or in the Statement of Service) will not be considered an acceptable touch point, URLs may be a touch point document to direct the customer to further information.
