Public Works and Environmental Services

Fairfax County, Virginia

CONTACT INFORMATION: Our office is open 8 a.m. - 4:30 p.m., Monday - Friday

TTY 711

12000 Government Center Parkway
Suite 448, Fairfax, Va 22035

John Kellas,
Deputy Director, Solid Waste Management

Private Collector Pick Up Issues

Private Collector Pick Up

The Solid Waste Management Program is aware that  some residential customers have recently experienced reductions in service quality and/or reliability (e.g., missed or delayed pick-ups) from thier solid waste service provider.  We are monitoring the situation and will investigate service complaints to ensure compliance with County Code requirements (e.g., weekly collection).  Residents should first contact their hauler for assistance with service.  If your problem is not being resolved in a timely manner please email