Department of Family Services – Domestic and Sexual Violence Services

CONTACT INFORMATION: Monday–Friday 8 a.m.–4:30 p.m.
703-324-5730 TTY 711
12011 Government Center Parkway, Pennino Building, Floor 7, Suite 740
Fairfax, VA 22035
Toni Zollicoffer
Director

Volunteer Voices – Program Spotlight: Advocacy Services

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The goal of Advocacy Services is to increase survivor safety through enhanced knowledge and understanding of available options and to provide support to survivors while they are accessing appropriate resources. 

Advocates meet with survivors of domestic violence, interpersonal violence, sexual violence, stalking, human trafficking and elder abuse to offer information regarding resources and options that will help keep survivors safe. Survivors are always ensured autonomy with the decisions for which they choose. The advocate’s role is to make sure the survivor has the information they need to feel comfortable with any decisions they make about the services in which they choose to engage. 

“The county offers a wealth of services and some services can be new, confusing or otherwise unknown to the average community member,” said Kevin Ochs, Advocacy Services supervisor. “The most important service victim advocates provide is safety planning with victims/survivors. Physical safety is the number one priority for the victim advocate. Some of the common assessment tools utilized when addressing safety include the Lethality Assessment Protocol and the Danger Assessment. Both tools are evidence-based measures of risk for lethality or harm to the survivor.”

graphic of person wearing headphones sitting and using computerAdvocates must offer information and assist survivors with navigating available services. They provide:

  • crisis intervention.
  • accompaniment to protective order hearings.
  • information and assistance with civil and criminal court processes.
  • information regarding the impact on children exposed to domestic violence.
  • information about housing and economic options.
  • assistance scheduling forensic exams.

“All services are provided with a client-centered approach, meaning clients decide what they want to do, when they want to engage,” Ochs said. “Advocacy services are never imposed upon a survivor.”

All services are survivor-centered and based on the survivor’s assessment of their needs and what they require to feel safe. “Advocates are adept at tracking down services, sharing information about the desired service and easily connecting their client to the service, while also maintaining strict client confidentiality—guided by the Violence Against Women Act federal standard,” Ochs said.

All Advocacy Services are free, and staff speak multiple languages, including Dari, Farsi, Urdu, English, Korean, Spanish, Pashto and Arabic. Assistance for all other languages is available using the language line. 


This article posting is part of the Domestic and Sexual Violence Services' Volunteer Voices monthly newsletter for current and potential volunteers. If you're not already a volunteer, learn how to get involved. Find out about upcoming trainings, volunteer trainings, happenings around the DSVS office and information about articles, books, media recommendations and more.

Learn more about the Domestic and Sexual Violence Services (DSVS).

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