Our services are provided to all, regardless of sexual orientation, gender or gender identity. Our trained advocates understand the complex issues involved with domestic violence, sexual violence, stalking and human trafficking. Services include:
- Crisis Support
- Information and Referral
- Options Counseling
- Safety Planning
Here's what you can expect when you call us:
Some callers identify as survivors of abuse, and some as concerned family members and friends who are seeking help for someone else. While each call is unique, here's how a typical call may progress:
"Thanks for calling us."
You might feel nervous, especially if you haven't reached out for help before. Our hotline is free, confidential and anonymous, and our Hotline Advocates have extensive knowledge in issues related to domestic violence.
"Are you able to talk safely?”
It’s important for your safety that you call us when your partner is not around, whenever that is possible. If your partner walks in while you’re talking with a Hotline Advocate, immediately disconnect the call and delete our number from your call history. Since abusive relationships are based on power and control, your partner is likely to be upset and react in anger. Also, please remember to clear your internet browser’s history after visiting our website.
“Can you tell me a little bit about your situation?”
The Hotline Advocate will need to know your situation so they have an idea of what you’ve experienced. This gives you an opportunity to bring up any concerns you’ve had about your relationship. Our advocates provide confidential, nonjudgmental support. The exceptions are when you disclose information suggesting child abuse, elder abuse or that you are a danger to self or others.
“What have you considered doing at this point?”
You are the expert of your own situation. We know that people are at different stages of readiness so in order to know how to best support you, our Hotline Advocates need to know what steps you’ve taken, or are ready to take now. You may be deciding how to communicate differently with your partner, planning on leaving the relationship or figuring out ways you can feel safe. We won’t give you advice on what you should do next, rather we’ll share some options so you can make a decision that feels right for you and your situation.
“Is there anything else I can help you with?”
Perhaps, you’ve thought of another question or you feel more comfortable sharing additional information about your situation. Our Hotline Advocates are always available, and we’re here to help you.
“Was the information provided helpful?”
Domestic and Sexual Violence Services served nearly 2,000 calls in FY2022. In order to ensure we are helping we’d like your feedback to know how we’ve done.
Learn more about the Department of Family Services Domestic and Sexual Violence Services.
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