Park Authority

Position Title: Administrative Assistant III
Overview: The Fairfax County Park Authority is hiring an enthusiastic, responsible, friendly, communicator dedicated to providing outstanding customer service.  
Location: Herrity Building, 12055 Government Center Parkway, Fairfax, VA.
Hours: up to 30 hours per week between 8am – 4:30pm
Salary: Positions start up to $21.75 to $29 hourly

Duties Include: Under general supervision of the section supervisor, the financial management section of the Fairfax County Park Authority, performs a variety of substantial clerical, accounting, contract and analytical duties in maintaining basic accounting and financial records. This may include, but are not limited to, vendor payments, initiating and managing encumbrances, reconciliation of financial records and assist with contract activities for the agency.

Minimum Qualifications: Any combination of education, experience and training equivalent to a high school graduation and two years of experience providing administrative support in the assigned functional area(s). 

Preferred Qualifications: Must have excellent customer service, communication skills and be detailed orientated. Work independently or in a team environment. 

Note: Two positions are available 

• Part-time benefits eligible are scheduled to work a minimum 1,040 hours and no more than a maximum 1,560 in a calendar year. This position is eligible to receive limited benefits, including medical, vision and dental insurance coverage, flexible spending program and deferred compensation. 
• Seasonal Position may not exceed 960 hours per calendar year. Individuals in this position are not eligible for benefits and are not eligible to earn leave or receive holiday pay. 

To apply: Send your resume to FCPAJOBS@Fairfaxcounty.gov

Necessary Special Requirements: 

• The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.  

If you have any questions, please email FCPAJOBS@Fairfaxcounty.gov or visit us online.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.  

Fairfax County Park Authority prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. 

Position Title:  Management Analyst I
Location:  Herrity Building
Hours: 30 hrs/week, not to exceed 1560 hrs per calendar year
Salary: starting at $27.58/hr    
Position Type:  E-Status

Overview: 
We are looking for a motivated and detail-oriented POS Help Desk Support Specialist to join the Business Office.  The ideal candidate will be the first point of contact for point-of-sale technical      issues, providing end user support to agency-wide system users, including resolving help desk tickets, troubleshooting system issues, and providing instruction on application usage.  This role requires a professional who excels at managing a wide array of tasks simultaneously, with strong organizational skills to ensure efficient and timely resolution of support requests. Under the supervision of the Business Analyst III, this position will also participate in systems testing and be responsible for developing and maintaining training resources for staff.

Key Responsibilities:

• Ticket and Task Management: Efficiently manage and prioritize a high volume of incoming support requests through our ticketing system, ensuring all issues are logged, tracked, and resolved in a timely manner.
• End User Support: Provide technical support for a range of issues.
• Training: Develop and maintain training materials and job aids. This includes creating user guides, video tutorials and managing catalog of training resources.  
• System Testing: Actively participate in testing and evaluating system upgrades. This includes executing test plans, documenting results, and providing feedback to ensure implementations are stable and reliable. 
• Documentation: Maintain clear and concise documentation of all support activities and system issues to facilitate knowledge sharing. 
• Collaboration: Work closely with POS team members to escalate and resolve complex technical issues and contribute to projects as needed.  

Employment Standards:

• Any combination, experience, and training equivalent to graduation from an accredited four-year college or university with a bachelor’s degree in the field related to the assigned functional area.

 
BRIDGE CLASS EMPLOYMENT STANDARDS: Four years of increasingly complex technical experience in the assigned functional area, comparable to experience at the Admin Assistant IV, or higher, level. This class can serve as a bridge class enabling individuals who do not meet the educational or professional experience standards listed above to qualify for this class by possessing four years of increasingly complex technical experience in the assigned functional area, comparable to experience at the Admin Assistant IV, or higher, level. The purpose of this bridge class is to promote upward mobility within the Fairfax County workforce.  However, persons qualifying for this class on the basis of their technical experience may not substitute this technical experience for education, or for professional experience, in order to qualify for other employment opportunities.

Preferred Qualifications: 

• Knowledge of recreational and golf management systems.
• Knowledge of administrative office procedures and minimum of one year of experience providing administrative support.
• Experience with help desk support and/or end user training.
• Experience working with Microsoft Office Suite software, to include Excel and SharePoint.
• Ability to manage and prioritize multiple incoming support requests, strong organizational and multitasking abilities with analytical mindset to problem-solving.
• Ability to communicate effectively, orally and in writing with all levels of management, vendors, and customers.
• Proficient in typing.
• Proven ability to work independently, or in a team environment; must have the ability to establish and maintain effective working relationships. Excellent customer service skills with the ability to interact in a friendly, service-oriented and professional manner with internal and external stakeholders.  

Necessary Special Requirements: 

• The appointee to this position will be required to complete a criminal background check and a driving record check to the satisfaction of the employer.  
• The position is responsible for attending staff meetings and completing County trainings periodically.  
• The candidate may be required to travel across Fairfax County with training materials and equipment. 

Note: This position may not exceed 1560 hours per calendar year. Individuals in an E-Status position are eligible for limited employee benefits, including medical, vision and dental insurance, and participation in flexible spending programs but are not eligible to earn leave or receive holiday pay.

To Apply: Send cover letter and resume to Cindy.Hong@fairfaxcounty.gov

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY. 

Fairfax County Park Authority prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.